Magento
Priyanka Sethi
Customer Support / Backoffice Executive
New Delhi
Summary
Logical Customer Support Executive bringing 10+ years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Experienced with handling customer inquiries and providing effective solutions. Utilizes excellent communication and problem-solving skills to manage complex issues. Track record of fostering positive customer relationships and enhancing service quality.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Support Executive
Lenskart
New Delhi
09.2021 - Current
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Listened to customers' questions and concerns to provide answers or responses.
Back Office Executive
Raajkart.com
New Delhi
10.2016 - 05.2020
- Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Maintained inventory for back-office supplies, computers and work-stations.
- Ordered office supplies and maintained supplier contacts in database.
- Supervised processing of orders, order tracking and delivery of goods
- Received purchase orders and processed invoices for payment.
Education
Bachelor of Arts -
Delhi University
Delhi, India 01.2014 - 01.2017
High School Diploma -
G.G.Senior Secondary School
Delhi, India 04.2011 - 03.2012
10th From C.B.S.E Board -
Dhanpatmal Virmani Senior Secondary School
Delhi, India 04.2010 - 03.2011
Skills
Order fulfillment
Order and refund processing
International Chat support
LiveChat messaging
Data entry
Complaint handling
Complaint resolution
Teamwork and collaboration
Multitasking
MS office
Active listening
Order processing
Invoice
Unicom Software
Software
Unicom
Sprinkler
Primer
Juspay
Adyen
Shiprocket
Timeline
Customer Support Executive
Lenskart
09.2021 - Current
Back Office Executive
Raajkart.com
10.2016 - 05.2020
Bachelor of Arts -
Delhi University
01.2014 - 01.2017
High School Diploma -
G.G.Senior Secondary School
04.2011 - 03.2012
10th From C.B.S.E Board -
Dhanpatmal Virmani Senior Secondary School
04.2010 - 03.2011