Year of professional experience
AKASH MUKHERJEE
PRAYAGRAJ,UP
Summary
Resourceful Hospitality Professional with experience in five star hotel operations. I'm eager to help the related organisation to achieve its objectives, with my Food and Beverage knowledge and service skills. With a passion for customer service and a proven track record in providing excellent hospitality services, I am confident that my qualifications and experience will help the company achieve its objectives. Increased overall customer loyalty by 57% in The Clarks Varanasi.
Overview
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1
4
4
Languages
Work History
Guest Service Associate
The Clarks Groups of Hotels
08.2024 - Current
- Assisted guests with inquiries and provided information about services.
- Managed check-in and check-out processes for guests efficiently.
- Resolved guest complaints promptly to ensure satisfaction.
- Assisted guests by addressing inquiries and providing detailed information on services.
- Trained new associates on customer service protocols and procedures.
- Utilized reservation systems to manage bookings accurately.
- Communicated effectively with other departments to fulfill guest requests.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Trainee
Le Meredien Jaipur Resort and Spa
02.2022 - 06.2022
- Trained in all four major departments to polish my practical knowledge as well as to get to know how the organisation actually works.
- Assisted in daily operations of guest services in the Hotel.
- Participated in training sessions on customer service and hospitality standards.
- Shadowed experienced staff to learn best practices in hospitality management and service delivery.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
Education
Bachelors - Hotel Management And Catering Technology
Institute of Hotel Management Meerut
Meerut06.2024
Intermediate - undefined
Bishop Johnson School and College
04.2019
Highschool - undefined
Bishop Johnson School and College
04.2017
Skills
IDeaS Revenue Optimisation System
Timeline
Guest Service Associate
The Clarks Groups of Hotels
08.2024 - Current
Trainee
Le Meredien Jaipur Resort and Spa
02.2022 - 06.2022
Intermediate - undefined
Bishop Johnson School and College
Highschool - undefined
Bishop Johnson School and College
Bachelors - Hotel Management And Catering Technology
Institute of Hotel Management Meerut