Summary
Overview
Work History
Education
Skills
Accomplishments
Playing video game
Interests
Timeline
Generic

Akash Panchal

Customer Relationship Manager Sales & After Sales
Ahmedabad,GJ

Summary

Experienced Customer Relationship Manager bringing eight years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

7
7
years of post-secondary education
12
12
years of professional experience

Work History

Customer Relationship Manager Sales & After Sales

Citroen Ahmedabad
Ahmedabad, Gujarat
02.2021 - Current
  • Supervising daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Handling complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Leading process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Quality & Customer Relationship Manager

Emerald Cars Pvt. Ltd
Gandhinagar, India
12.2013 - 01.2021
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Maintained statistical database of customers using software for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Created customer support strategy to increase customer retention.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.

Trainer

Freelance Trainer
Ahmedabad, Gujarat
01.2011 - 10.2013
  • Provided training for ICICI Prudential as an Induction Trainer.
  • Provided training on IC 33 module for insurance.
  • Given training on Grooming and Airport Ground Services at Jet Air Academy, Gandhinagar.
  • Provided training on Airport Ground Services for Fly High Academy in Ahmedabad & Rajkot

Senior Floor Supervisor & Assistant Product Trainer

Connections Info Media System Ltd
Gandhinagar , India
04.2008 - 01.2010
  • Resolving agent’s query at the escalation desk.
  • Taking care of weekly offs and shifts of the agents.
  • Providing product and process trainings to new joiners.

Education

Specialization in Airport Ground Services - Airport Ground Services

Livewel Aviation Academy
Mumbai
02.2010 - 05.2010

Certification Course - Air Hostess & Hospitality Management

High Fly Management Consultant
Ahmedabad
03.2009 - 03.2010

Bachelor of Commerce - Commerce

A. A. Patel Commerce College
Gandhinagar
05.2004 - 04.2009

High School Diploma -

Sarvavidhyalaya Kelavni Mandal
Mehsana
04.2003 - 03.2004

Skills

    Customer Relationship Management

undefined

Accomplishments

    I was the First Runner up for five consecutive quarters for J. D. Power Sales Satisfaction Index survey for the year of 2015-16 in west region.

    I was the regional topper in Sales Satisfaction Index for 2014-15.

Playing video game

Playing video games works as a stress buster for me.

Interests

Playing Video Games

Meeting People

Timeline

Customer Relationship Manager Sales & After Sales

Citroen Ahmedabad
02.2021 - Current

Quality & Customer Relationship Manager

Emerald Cars Pvt. Ltd
12.2013 - 01.2021

Trainer

Freelance Trainer
01.2011 - 10.2013

Specialization in Airport Ground Services - Airport Ground Services

Livewel Aviation Academy
02.2010 - 05.2010

Certification Course - Air Hostess & Hospitality Management

High Fly Management Consultant
03.2009 - 03.2010

Senior Floor Supervisor & Assistant Product Trainer

Connections Info Media System Ltd
04.2008 - 01.2010

Bachelor of Commerce - Commerce

A. A. Patel Commerce College
05.2004 - 04.2009

High School Diploma -

Sarvavidhyalaya Kelavni Mandal
04.2003 - 03.2004

Similar Profiles

CREATE PROFILE
Akash PanchalCustomer Relationship Manager Sales & After Sales