Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jyoti Kumari

Jyoti Kumari

Gurgaon

Summary

Dedicated Sales and Customer Relationship Manager with a focus on delivering exceptional customer service and fostering long-term relationships. Addresses customer needs with efficiency and professionalism, ensuring high satisfaction levels. Manages sales pipelines effectively, contributing to consistent business growth and achievement of sales objectives.

Overview

2
2
Languages
9
9
years of professional experience

Work History

Sales and Customer Relationship Manager

Investor Junction
Gurgaon, India
03.2023 - Current
  • Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
  • Created sales and marketing strategies to increase customer base and enhance sales.
  • Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
  • Addressed and resolved customer complaints in efficient, effective and timely manner.

Assistant Sales Manager

Gurgaon Housing Solution
Gurgaon, India
08.2018 - 02.2023
  • Developed innovative marketing campaigns to drive substantial sales.
  • Maintained friendly and professional customer interactions.
  • Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
  • Educated customers on available processes and services.

Team Leader

Data Crop Traffic Pvt. Ltd.
Gurgaon, India
08.2017 - 08.2018
  • Monitored team performance, identifying areas for improvement and implementing corrective actions.
  • Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
  • Resolved complex customer enquiries, disputes and complaints.
  • Monitored staff performance and developed improvement plans.

Education

Sales and HR

KIIT College
Gurgaon, HR
2017

BSc. Chemistry

RMW College
Nawadah, Bihar
2015

HSC (12th)

RMW College
Nawadah, Bihar
2012

SSC (10th)

PKU School
Nawadah, Bihar
2010

Skills

  • Sales strategy development
  • Market analysis
  • Sales pipeline management
  • Customer relationship management
  • Resourceful negotiation
  • Price and contract negotiations
  • Contract review and drafting
  • Customer service excellence
  • Customer engagement
  • Invoice management
  • Client Relationship Management

Languages

Hindi
Advanced
C1
English
Intermediate
B1

Timeline

Sales and Customer Relationship Manager

Investor Junction
03.2023 - Current

Assistant Sales Manager

Gurgaon Housing Solution
08.2018 - 02.2023

Team Leader

Data Crop Traffic Pvt. Ltd.
08.2017 - 08.2018

Sales and HR

KIIT College

BSc. Chemistry

RMW College

HSC (12th)

RMW College

SSC (10th)

PKU School

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Jyoti Kumari