Akash Ranabhat
Order Management Specialist
New Delhi
Summary
Diligent Order Manager with 2+ years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Order Management Specialist
Bettersleep Solutions LLP
Sonipat
12.2021 - Current
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Used Google sheets and Data Studio to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Data Analyst
Real Innerspring Technologies Private Ltd.
Noida
08.2019 - 11.2021
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Researched and resolved issues regarding integrity of data flow into databases.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Analyze the leads and automate lead allocation process.
Education
BBA - Finance And Accounting
Sharda University
Greater Noida 07.2016 - 06.2019
Skills
MS Excel
Timeline
Order Management Specialist
Bettersleep Solutions LLP
12.2021 - Current
Data Analyst
Real Innerspring Technologies Private Ltd.
08.2019 - 11.2021
BBA - Finance And Accounting
Sharda University
07.2016 - 06.2019
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