Akash Shah
Senior Collections Manager | Collections Strategy | Portfolio Management | AI & Digital Collections
Hoodi, Bangalore,KA
Summary
Results-driven Collections Manager with 7+ years of experience across Fintech, Banking, and NBFCs, specializing in end-to-end collections strategy, portfolio management, recovery optimization, and operational excellence. Proven expertise in leading collections across Pre-DPD, Early, Late, and Recovery portfolios, driving higher recoveries, reducing delinquency, optimizing agency performance, and implementing AI-enabled collection solutions.
Experienced in managing large-scale collection operations, leading high-performing teams, and collaborating with Product, Risk, Finance, Technology, Legal, and Operations to enhance portfolio performance while reducing collection costs. Skilled in digital collections, analytics, vendor governance, process automation, and data-driven decision-making to deliver sustainable business growth and operational efficiency.
Overview
8
8
years of professional experience
Work History
Collection Manager
Kreon Financial Services - StuCred
09.2024 - Current
- Lead an end-to-end collections strategy across multiple delinquency buckets.
- Manage a ₹110 crore collections portfolio.
- Lead 40 internal collection teams and agency partners.
- Deliver ₹8 Crore+ monthly collections.
- Improved recovery performance by 40% through strategic portfolio segmentation and collection optimization.
- Reduced collection operating costs by 20% through AI initiatives, automation, and process improvements.
- Lead AI-enabled collection workflows, digital payment initiatives, dialer optimization, and collection analytics.
- Build MIS dashboards and performance scorecards.
- Drive cross-functional collaboration with Product, Risk, Finance, Technology, and Legal teams.
Collection Supervisor
Trustpaisa Pvt Ltd
12.2023 - 07.2024
- Managed collection operations, in-house performance, portfolio quality, and recovery initiatives.
- Supervised collection operations and agency performance.
- Improved recovery through portfolio-focused collection strategies.
- Managed operational reporting and team productivity.
Collection Specialist
Mashreq Global Service
03.2021 - 03.2023
- Handled banking collections, customer negotiations, portfolio monitoring, and compliance.
- Managed banking collections and recovery operations.
- Handled customer negotiations and portfolio monitoring.
- Ensured compliance with internal and regulatory guidelines.
Collection Specialist
Avail Finance Pvt Ltd
02.2020 - 03.2021
- Managed digital lending collections, and supported process improvement initiatives.
- Improved operational efficiency through analytics and customer engagement.
- Supported process improvement initiatives.
Team Leader
Mazuna Technobridge Pvt Ltd
08.2018 - 02.2020
- Led collection executives to achieve recovery targets.
- Managed daily operations, coaching, and performance monitoring.
- Developed expertise in collections, customer engagement, and portfolio management.
Education
Bachelor of Engineering - BACHELOR OF ENGINEERING (COMPUTER SCIENCE)
VISVESVARAYA TECHNOLOGICAL UNIVERSITY
BELGAUM 04.2001 -
Skills
Microsoft Excel
Google Sheets
Collection Management Systems
Customer Relationship Management (CRM)
Dialer Strategy & Management
MIS, Dashboard & Performance Reporting
Portfolio Analytics & Business Insights
AI-Driven Collection Solutions
Process Automation & Workflow Optimization
Strategic Business Planning
Executive Stakeholder Management
Team Leadership, Coaching & Development
Performance & Productivity Management
Vendor & Agency Negotiation
CORE COMPETENCIES
* End-to-End Collections Strategy
* Portfolio Management
* Recovery & Resolution
* Digital Collections
* AI Collection Automation
* Agency & Vendor Management
* Collections Analytics
* Dialer Strategy
* MIS & Business Intelligence
* Risk & Compliance
* Customer Lifecycle Management
* Process Improvement
* Operational Excellence
* Cost Optimization
* Executive Leadership
Timeline
Collection Manager
Kreon Financial Services - StuCred
09.2024 - Current
Collection Supervisor
Trustpaisa Pvt Ltd
12.2023 - 07.2024
Collection Specialist
Mashreq Global Service
03.2021 - 03.2023
Collection Specialist
Avail Finance Pvt Ltd
02.2020 - 03.2021
Team Leader
Mazuna Technobridge Pvt Ltd
08.2018 - 02.2020
Bachelor of Engineering - BACHELOR OF ENGINEERING (COMPUTER SCIENCE)
VISVESVARAYA TECHNOLOGICAL UNIVERSITY
04.2001 -