Efficient Desktop Support Engineer specializing in hardware and software troubleshooting. Demonstrated ability to configure operating systems and resolve network issues, providing exceptional end-user support. Proven track record in managing IT assets and ticketing systems for effective issue resolution and operational continuity.
Hi, I’m
AKASH SHARMA
Delhi
Summary
Overview
2
years of professional experience
Work History
SISL Infotech Pvt. Ltd.
Desktop Support Engineer
04.2024 - Current
Job overview
- Provided L1 & L2 support for desktops, laptops, printers, and network devices.
- Installed and configured Windows OS, applications, security patches, and updates.
- Configured and resolved issues related to MS Outlook and Office 365 including PST backup and mailbox synchronization.
- Troubleshot networking issues such as IP conflicts, DNS resolution failures, LAN/Wi-Fi outages, and authentication failures.
- Set up network printers, mapped shared drives, and handled file/folder permission access.
- Monitored system performance and ensured compliance with endpoint security protocols.
- Managed IT support tickets using ticketing tools ensuring SLA adherence.
- Provided remote assistance using various support tools and guided users in real-time.
- Coordinated with senior IT teams for escalated issues and maintained documentation & SOPs.
Education
Subharti University
Bachelor of Computer Applications
University Overview
Govt. Boys Sr. Secondary SchoolGokalpur, Delhi
12th
01.2015
University Overview
Rajdhani Public SchoolDelhi
10th
01.2013
University Overview
Skills
Troubleshooting desktops and laptops
Timeline
Desktop Support Engineer
SISL Infotech Pvt. Ltd.
04.2024 - Current
Govt. Boys Sr. Secondary School
12th
Rajdhani Public School
10th
Subharti University
Bachelor of Computer Applications