Akash Somvanshi
Summary
Skilled ServiceNow Developer with extensive experience in ITSM and ITOM modules, including Incident, Problem, Change, Configuration item and Service Catalog management. Proficient in platform enhancement through JavaScript, ensuring efficient and streamlined operations. Proven ability to lead integrations and improve service delivery by leveraging ITIL best practices. Collaborative team player dedicated to continuous learning and driving business success
Overview
2
2
years of professional experience
1
1
Certification
Work History
Consultant - Servicenow
Infocenter
Pune
08.2023 - Current
- Implemented and customized ITSM modules, including Incident, Problem, Change, and Service Catalog, to align with business processes.
- Developed and maintained workflows, UI policies, business rules, and client scripts to enhance platform functionality.
- Implemented Access control rules (ACL)for securing and providing right access to the right person/role.
- Specialized in ITOM processes, focusing on various integrations, CMDB, Discovery, and Service Mapping to ensure accurate representation of infrastructure and application services.
- Designed and implemented integrations with SCCM and SGIntune to enhance asset management and IT operations. Utilized REST and SOAP APIs for seamless data exchange between ServiceNow and external systems.
- Configured and maintained the CMDB to ensure accurate and up-to-date information about the IT environment.
- Performed migration activities from Dev to QA, and from QA to Prod.
- Worked closely with stakeholders to define and implement CMDB policies and procedures.
Software Developer
The Yellow Monk Pune
Pune
05.2022 - 06.2023
- Developed and maintained ServiceNow Business Rules to automate processes, ensuring data integrity, and improving system performance across the ITSM module.
- Created and customized client scripts to enhance user interface functionality, enforce field validations, and improve the end-user experience.
- Optimized form behavior using GlideForm and GlideUser APIs, dynamically controlling fields to streamline workflows and align with business requirements.
- Developed and maintained comprehensive service maps to provide a clear understanding of service dependencies and improve incident resolution times.
Education
Bachleor of Engineering -
NDMVP College Of Engineering
Nashik06.2021
Higher Secondary Certificate(HSC)
Nashik02-2016
Skills
- Javascript
- ITSM Modules (Incident, Problem, Change, Service Catalog)
- ITOM Modules (Discovery, Service Mapping, Event Management)
- CMDB (Configuration Management Database)
- Workflow Design and Automation
- Business Rules, UI Policies, and Client Scripts
- MID Server Configuration
- HTML/CSS
- Client Requirements Assessment
- GlideScript (ServiceNow Scripting)
- Data Import and Export
- Troubleshooting and Debugging
- REST API Development and Consumption
Certification
- ServiceNow Certified System Administrator - Certificate No. 25531129
- Discovery Fundamentals - Micro Certification
- Introduction To Web Development COURSERA (University Of California)
- React Basics COURSERA (META)
Timeline
Consultant - Servicenow
Infocenter
08.2023 - Current
Software Developer
The Yellow Monk Pune
05.2022 - 06.2023
Bachleor of Engineering -
NDMVP College Of Engineering
Higher Secondary Certificate(HSC)
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