TABLEAU
Akash Vedwan
Marketing and Sales
Summary
PROFILE SUMMARY
Experienced with managing and nurturing key client relationships to ensure satisfaction and loyalty. Utilizes strategic communication and conflict resolution skills to address and resolve client issues efficiently. Track record of driving customer retention and growth through tailored solutions and exceptional service.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
2
2
Languages
Work History
Senior Customer Relationship Officer
Bluestone.com
03.2024 - 11.2024
- Led conversion optimization initiatives in the Try at Home department, focusing on improving customer experience and driving sales.
- Collaborated closely with the CRM and Sales teams to develop and implement strategies aimed at increasing customer engagement and driving revenue growth.
- Played a pivotal role in relationship building with customers, ensuring consistent and personalized communication to improve retention and brand loyalty.
- Conducted in-depth analysis and testing to enhance the effectiveness of the customer journey, resulting in improved conversion rates and overall business performance.
Assistant Trainee
LANDMARK GROUP
05.2023 - 07.2023
- Conducted an online survey to identify and analyze lost customers, contributing valuable insights to improve customer retention strategies.
- Assisted in vendor management, ensuring smooth communication and coordination between vendors and internal teams.
- Supported sales activities, including tracking performance and assisting in customer outreach efforts.
- Created and presented Power BI-driven PowerPoint presentations to visualize key findings and performance metrics.
Education
Xth -
English
XIIth -
English
01.2017 - 01.2019
MBA/PGDM -
Doon Business School
01.2022 - 01.2024
B.A -
CCS University Meerut
Meerut, India 01.2019 - 01.2022
Skills
- Strategic relationship building
- CRM software proficiency
- Customer retention strategies
- Client onboarding
- Marketing Management
- Marketing Research
- Tableau
- Ms Excel
- Power Point
Software
POWER BI
Timeline
Senior Customer Relationship Officer
Bluestone.com
03.2024 - 11.2024
Assistant Trainee
LANDMARK GROUP
05.2023 - 07.2023
MBA/PGDM -
Doon Business School
01.2022 - 01.2024
B.A -
CCS University Meerut
01.2019 - 01.2022
XIIth -
English
01.2017 - 01.2019
Xth -
English
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