Akash Mangesh Achrekar
Mumbai,Maharashtra
Summary
My objective is to leverage my experience while continuing to be challenged. I have more than 8 years of experience working for service providers delivering marketing intelligence products and services. My background in management represents a unique combination of disciplines. Personally, I have the drive and determination to consistently achieve success as a leader in all of the organizations that I have worked with in the past. To obtain a challenging position in a high quality environment where my resourceful experience and academic skills will add value to organizational operations and deliver excellent client services while building and maintaining client relationships. Strong people management skills: coach, lead and develop employees.
Overview
9
9
years of professional experience
Work History
Customer Experience Management
Blenheim Chalcot India Pvt Ltd
06.2024 - Current
- Calendar Management: Managed complex calendars across multiple time zones for senior stakeholders. Proactively resolved scheduling conflicts and ensured optimal time allocation for priorities. Maintained high levels of confidentiality while coordinating sensitive meetings and appointments.
- Meetings Scheduling & Travel Arrangements (Flights/Hotels): Scheduled internal and external meetings, including recurring leadership syncs, project reviews, and cross-functional check-ins. Coordinated international and domestic travel arrangements (flights, accommodation, transport) ensuring cost-effectiveness and adherence to policy. Prepared detailed itineraries and managed last-minute travel changes with agility.
- Facilitated team development by sharing knowledge and assisting colleagues with complex queries. Identified process issues and contributed to continuous improvement and operational efficiency.
- Reviewed purchase order sheets and invoices for accuracy. Coordinated with finance team to process payments and resolve discrepancies. Sent payment reminders to ensure timely transactions and managed users' card limits for compliance.
- Maintained and updated data related to purchase orders, ensuring all entries were accurate and up to date. Reviewed and tracked contracts, maintaining a comprehensive record of vendors, contractors, and suppliers. Supported procurement processes by keeping detailed records and monitoring contract timelines.
- Managed high-volume enquiries for UK clients across Salary Finance loans and Salary Finance Advance, providing accurate and timely resolutions in line with company policies and regulatory requirements. Handle complex and sensitive financial situations, investigating cases involving underwriting and affordability assessments while coordinating with relevant internal teams.
Associate: Tech Support
Tech Mahindra : THREE GLOBAL Services
10.2023 - 06.2024
- Resolved technical complaints for three stores across UK.
- Ensures smooth functioning of 3 stores by acting as a liaison between store management and the technical team.
- Processed individual store data and trained new employees on technical aspects of the store.
- Handled LEAVERS process of the employers.
Senior Process Associate: Verizon 5G
Accenture Solutions Pvt Ltd
08.2022 - 09.2023
- Resolved US customer complaints regarding network and device issues.
- Diagnosed and troubleshot device issues to provide effective solutions.
- Pitched for better plan upgrades, device upgrades etc. as per Customer Profile.
Customer Service Executive
Indiabulls DHANI Healthcare
07.2021 - 03.2022
- Resolved customer complaints regarding online orders to enhance satisfaction.
- Interacting with customers and maintaining a relationship between the customer and the organization for future orders.
- Maintaining communication between internal and external teams for smooth flow of business.
Senior Consultant, Sports Operations
DREAM 11, Hinduja Global Solutions Ltd
01.2021 - 06.2021
- Managed executive calendars, prioritizing schedules and resolving conflicts efficiently while maintaining confidentiality.
- Coordinated internal and external meetings, domestic and international travel, including flights, hotel bookings, and transportation, ensuring cost-effectiveness, policy compliance, and smooth execution.
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions. Rejuvenated community sports coverage by increasing assignments and revamping quality standards.
- Coordinated analytical sports pieces showing trends at different levels and offering insight into influences over sports like cricket, football, baseball etcetera.
- Instructed junior reporters on effective sports coverage techniques, ensuring consistent delivery of desired information, stats, and analysis.
- Taught junior reporters how ins and outs of how to effectively cover different sports and consistently give audience desired information, stats and analysis.
Senior Executive : Customer Service
Indiabulls Ventures Ltd, Mumbai
11.2017 - 01.2020
- Recommended loan approvals based on Customer Loan Application review.
- Resolved customer complaints through thorough research and prompt actions, enhancing customer satisfaction.
- Fostered positive customer relationships through consistent professionalism and friendliness.
- Maintained friendly and professional customer interactions.
- Achieved sales goals consistently by tenaciously pursuing new connections. (DSA)
- Consistently met sales goals by actively pursuing and establishing new customer connections.
- Handled process quality as a member of quality team by analysing calls and emails.
Education
Bachelor of Management Studies -
D.G Ruparel College
Mumbai01-2017
HSC - Commerce
SS and LS Patkar College
Mumbai01-2014
SSC - undefined
St Anthony's High School
Mumbai01-2012
Skills
- Team Work
- Reporting to Senior Management
- JIRA, LENDING JOURNEY, MS OFFICE, Product Strategy
- Cross-functional collaboration
- Problem Solving and Decision Making
- Effective Communication
Accomplishments
- Best Employee of Q1 2023 for Verizon 5G
- Handled team with INDIABULLS Ventures for an extensive period of more than 6 months and achieved sales targets.
- Best Employee at Blenheim Chalcot for Q3 2026
Interests
Football, Music
Disclaimer
Date : Sep 2026 Place : Mumbai (Akash Mangesh Achrekar)
Timeline
Customer Experience Management
Blenheim Chalcot India Pvt Ltd
06.2024 - Current
Associate: Tech Support
Tech Mahindra : THREE GLOBAL Services
10.2023 - 06.2024
Senior Process Associate: Verizon 5G
Accenture Solutions Pvt Ltd
08.2022 - 09.2023
Customer Service Executive
Indiabulls DHANI Healthcare
07.2021 - 03.2022
Senior Consultant, Sports Operations
DREAM 11, Hinduja Global Solutions Ltd
01.2021 - 06.2021
Senior Executive : Customer Service
Indiabulls Ventures Ltd, Mumbai
11.2017 - 01.2020
SSC - undefined
St Anthony's High School
HSC - Commerce
SS and LS Patkar College
Bachelor of Management Studies -
D.G Ruparel College