Guru Nanak Nagar, LBS Marg, Ghatkopar West Mumbai Maharashtra
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Experience Management
HDFC ERGO General Insurance Company Limited
Mumbai
02.2018 - 08.2025
Answered customer inquiries and provided accurate information regarding products and services, both in the call center and emails.
Trained new staff on products and processes.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Implemented innovative methods for streamlining the customer service process.
Trained the email bot (AI) to respond to customers' emails according to their queries.
Assistant Vice President - Accident & Health Claims at HDFC ERGO General Insurance Company LimitedAssistant Vice President - Accident & Health Claims at HDFC ERGO General Insurance Company Limited
Senior Internal Auditor - Motor OD Claims at HDFC ERGO General Insurance Company LimitedSenior Internal Auditor - Motor OD Claims at HDFC ERGO General Insurance Company Limited