Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jaspreet Kaur Saini

Guru Nanak Nagar, LBS Marg, Ghatkopar West Mumbai Maharashtra

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Customer Experience Management

HDFC ERGO General Insurance Company Limited
Mumbai
02.2018 - 08.2025
  • Answered customer inquiries and provided accurate information regarding products and services, both in the call center and emails.
  • Trained new staff on products and processes.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Implemented innovative methods for streamlining the customer service process.
  • Trained the email bot (AI) to respond to customers' emails according to their queries.

Education

S.S.C -

Karthika High School
Mumbai
03-2012

H.S.C -

Guru Nanak Khalsa College
Mumbai
03-2014

Bachelor in Commerce -

Guru Nanak Khalsa College
Mumbai
04-2018

Skills

  • Communication skills
  • Process improvement
  • Email bot training
  • Multitasking

Languages

English
First Language
Punjabi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Affiliations

  • Dancing
  • Travelling
  • Reading Religious Books

Timeline

Customer Experience Management

HDFC ERGO General Insurance Company Limited
02.2018 - 08.2025

S.S.C -

Karthika High School

H.S.C -

Guru Nanak Khalsa College

Bachelor in Commerce -

Guru Nanak Khalsa College
Jaspreet Kaur Saini