Jaspreet Kaur Saini
Guru Nanak Nagar, LBS Marg, Ghatkopar West Mumbai Maharashtra
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Experience Management
HDFC ERGO General Insurance Company Limited
Mumbai
02.2018 - 08.2025
- Answered customer inquiries and provided accurate information regarding products and services, both in the call center and emails.
- Trained new staff on products and processes.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Implemented innovative methods for streamlining the customer service process.
- Trained the email bot (AI) to respond to customers' emails according to their queries.
Education
S.S.C -
Karthika High School
Mumbai03-2012
H.S.C -
Guru Nanak Khalsa College
Mumbai03-2014
Bachelor in Commerce -
Guru Nanak Khalsa College
Mumbai04-2018
Skills
- Communication skills
- Process improvement
- Email bot training
- Multitasking
Languages
English
First Language
Punjabi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
- Dancing
- Travelling
- Reading Religious Books
Timeline
Customer Experience Management
HDFC ERGO General Insurance Company Limited
02.2018 - 08.2025
S.S.C -
Karthika High School
H.S.C -
Guru Nanak Khalsa College
Bachelor in Commerce -
Guru Nanak Khalsa College
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