Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
MOULIDHARAN N. V.

MOULIDHARAN N. V.

Sivagiri

Summary

Dynamic Customer Experience Management at AMPL Mahindra with proven expertise in team leadership and customer feedback analysis. Successfully enhanced service delivery standards and developed impactful training programs, driving customer satisfaction. Skilled in sales management, I foster strong customer relationships and identify new opportunities to boost loyalty and engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Experience Management

AMPL Mahindra
Dindigul
06.2024 - Current
  • Supervised customer service team to enhance service delivery standards.
  • Developed training programs for staff to improve customer interaction skills.
  • Implemented feedback systems to gather customer insights and suggestions.
  • Coordinated with cross-functional teams to resolve customer issues effectively.
  • Supervised customer service staff to ensure quality customer experience.

Service Advisor

Ramani Mahindra
Tiruppur
10.2023 - 05.2024
  • Explained service recommendations to customers clearly and effectively.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Provided expert recommendations on maintenance and repair services to clients.

Parts Manager

GK tractor, Mahindra Authorized service center
09.2019 - 08.2023
  • Coordinated with suppliers to source high-quality parts and materials.
  • Oversaw the parts order process, ensuring timely procurement and delivery.
  • Managed inventory levels for efficient parts availability and distribution.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Education

BE - MECHATRONICS

Hindustan College of Engineering Technology
Coimbatore
03.2019

HSC -

Vivekanada Matric Hr. Sec. School
Pandamangalam
03.2014

SSLC -

Vivekanada Matric Hr. Sec. School
Pandamangalam
01.2012

Skills

  • Customer service
  • Team leadership
  • Customer feedback analysis
  • Sales management

Certification

  • SARM - AMPL Mahindra

Languages

Tamil
First Language
English
Advanced (C1)
C1

Timeline

Customer Experience Management

AMPL Mahindra
06.2024 - Current

Service Advisor

Ramani Mahindra
10.2023 - 05.2024

Parts Manager

GK tractor, Mahindra Authorized service center
09.2019 - 08.2023

BE - MECHATRONICS

Hindustan College of Engineering Technology

HSC -

Vivekanada Matric Hr. Sec. School

SSLC -

Vivekanada Matric Hr. Sec. School

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MOULIDHARAN N. V.