Akash Mishra
Hyderabad,TG
Summary
Salesforce developer with 5.5+ years delivering enterprise solutions on Salesforce platform. Expertise in Apex, Lightning Web Components, Flows, Data Cloud, and REST/SOAP integrations. Builds scalable, secure applications with a strong focus on system integration, automation, and performance optimization.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Software Engineer I
Marriott Tech Accelerator
Hyderabad
02.2026 - Current
- Led end-to-end Salesforce development as sole developer on six-member project team, overseeing solution design, data modeling, implementation, testing, and production support.
- Built REST API integrations between Salesforce, external systems, and CMS platforms, setting up authentication and secure connectivity.
- Developed asynchronous data processing pipelines using Queueable and Batch Apex chunking patterns plus Salesforce Content and Document handling to process large files within platform governor limits.
- Enhanced existing Salesforce features through technical design, debugging, testing, and optimization, which strengthened application reliability and resolved complex production issues.
- Created email-driven data ingestion solutions in Apex to process CSV attachments and perform bulk record creation, updates, and replacements across datasets up to 550,000 rows.
- Delivered CMS content workflows for multilingual delivery using Enhanced CMS workspaces, custom content types, API-driven content retrieval, and language version management.
- Collaborated with business stakeholders to translate requirements into technical solutions, define data schemas and Salesforce objects, and deliver comprehensive application enhancements.
Technical Support Engineer
Salesforce
Hyderabad
04.2024 - 01.2026
- Resolved 500+ customer cases with 4.97/5 satisfaction, delivering timely and effective issue resolution.
- Investigated complex incidents, performing root cause analysis on integrations, authentication, APIs, governor limits, deployments, and Lightning components to enhance system reliability.
- Collaborated with cross-functional stakeholders to facilitate successful implementations, deployments, and timely case resolution.
- Built and tuned Salesforce solutions using Apex, LWC, Flows, SOQL, Process Builder, Custom Objects, and Data Cloud across multi-country platforms.
- Converted legacy Process Builder and Workflow Rules into Apex and Flows, supporting Salesforce automation roadmap.
- Mentored engineers in advanced troubleshooting, supporting swarming model and providing internal technical training to strengthen team expertise.
Consultant
Capgemini
Pune
06.2021 - 04.2024
- Built and tuned 20+ Apex triggers, LWC components, and integrations with Dell Boomi, NetSuite, and Marketing Cloud, improving automation efficiency by 30%.
- Moved 15+ legacy Process Builders and Workflow Rules to Apex and Flows, lowering technical debt and improving system performance by 25%.
- Developed asynchronous Apex solutions, including Batch, Queueable, and Scheduled jobs, enabling processing of millions of records without governor limit breaches.
- Worked with cross-functional teams to set up CI/CD pipelines in Copado and GitHub, reducing deployment errors by 40%.
- Trained and coached junior developers on Apex, LWC, and Flows, increasing team delivery capacity by 25%.
- Adjusted custom functionality to cut transaction failures by 20% and improve reliability for customer-facing operations.
- Delivered Salesforce solutions for a multi-country business platform, meeting GDPR and local regulatory requirements.
Intern
Capgemini
Pune
01.2021 - 04.2021
- Built mini-projects integrating REST callouts and LWC, improving hands-on Salesforce development exposure.
- Completed Trailhead Superbadges and hands-on projects(Visualforce, Callout LWC, Apex Triggers).
- Completed training sessions in Java, HTML, CSS, JavaScript, and Salesforce fundamentals.
Education
B. Tech - Computer Science
CV Raman Global University, 9.55 GPA
Bhubaneswar05-2021
Skills
- Salesforce Platform & Clouds: Sales Cloud, Data Cloud, Agent Force
- Salesforce Development: Apex, SOQL, SOSL, Triggers, Lightning Web Components, Batch, Queueable, Scheduler, Flows
- Integrations: REST & SOAP APIs, Connected Apps, Named Credentials, External credentials, Callouts, OAuth 20, SSO
- Programming & Web: Java, JavaScript, HTML, CSS, MySQL
- Tools & DevOps: VS Code, Git, GitHub, Copado, Codescan, JIRA, Workbench, Delphi, Podtap, DevOps, PMD
Certification
- Salesforce Certified Sales Cloud
Consultant - Salesforce Certified Platform
Developer I - Salesforce Certified Advance Administrator
- Salesforce Certified Administrator
- Copado Fundamentals I
- Copado Fundamentals I
- Agentforce Specialist
- Data Cloud Consultant
Timeline
Senior Software Engineer I
Marriott Tech Accelerator
02.2026 - Current
Technical Support Engineer
Salesforce
04.2024 - 01.2026
Consultant
Capgemini
06.2021 - 04.2024
Intern
Capgemini
01.2021 - 04.2021
B. Tech - Computer Science
CV Raman Global University, 9.55 GPA