Akheel Mohammad

Around 12.2 years of experience of CRM consultant in Functional Analysis, Design, Design Testing, Implementation and Post-implementation Support using Microsoft Dynamics 365 CRM. Extensive experience in CRM modules which include Sales, Field Service, Marketing ,Customer Service. Ready to use vast knowledge in developing implementing and managing customer databases via the latest operating systems and applications.

Around 12.2 years of experience in IT and in which 10 years Microsoft Dynamics CRM Functional 2+ years of extensive project implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM as well as doing the deployment, trouble shooting and production support for the applications developed. Knowledge of Power Apps, Power Automate and Logic Apps. Experience in developing of custom dialog-based workflows, plug-ins and solutions into CRM. Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost. Perform requirements gathering, Business Process Analysis. Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation. Performed Functional testing, Regression testing, System testing, Integration testing, User Acceptance testing-UAT. Experience in customizations, JavaScript, C#, CSS, HTML, SQL Server, including plugins, scripting, and form creation. Excellent knowledge of developing customizations using Plug ins/Custom Workflow Assemblies/JavaScript. Extend capability of CRM through creation of new entities, forms, workflows, and reports. Sound knowledge in Dynamics 365 CRM Entities, Workflows, Business Rules, Business Process Flows, Configurations, Customization Development, Expertise implementing business applications as a billable consultant including Sales, Customer Service, Project Services Automation, and other Dynamics 365 solutions. Very good technical exposure and experience with OOP's Ability to create high quality functional documentation and strong requirements gathering skills.

• PL-900: Microsoft certified Power Platform developer
• PL-200: Microsoft Dynamics 365
• PL-600
• MB-920
• Microsoft AZ-900

• CSS, Microsoft, This project involves closely working with the customer initially finding the root cause of the issue and providing the quick resolution or alternative workaround to unblock the customer., Provide technical support to existing CRM clients., Involved in Configuring and customizing of application., Working on Solution related issues., Diagnose and resolve technical Microsoft Dynamics CRM issues., Research questions using available information resources., Advise end-users on appropriate action., Follow standard Microsoft support procedures., Identify and escalate situations requiring urgent attention., Discussing the Tech block issues in POD call with MS Partner Technical Advisor.
• Microsoft Concierge, Microsoft, This project involves closely working with the customer initially finding the root cause of the issue and providing the quick resolution or alternative workaround to unblock the customer., Provide technical support to existing CRM clients., Involved in Configuring and customizing of application., Diagnose and resolve technical Microsoft Dynamics CRM issues., Research questions using available information resources., Advise end-users on appropriate action., Identify and escalate situations requiring urgent attention., Discussing the Tech block issues in POD call with MS Partner Technical Advisor.
• MSFT Support (Horizon), Microsoft, 07/01/18, 10/31/19, Horizon is the support Project of Microsoft Dynamics 365. Users across the world come up with the issue that they face while working with the CRM. Sometimes it is product defect, sometimes an unexpected behaviour, outage and many other., Assisted in development, installation and support services of Microsoft Dynamics software products., Implemented software and hardware components for Microsoft Dynamics CRM and XRM applications., Provided technical guidance for end users related to configuration of software solutions., Performed client satisfaction services by provision of continuous support to Microsoft Dynamics applications., Conducted autonomous analysis of client business processes, software systems and databases., Executed processes for designing and configuration of software solutions as per client requirements., Suggested updates and methods relevant to system architecture components and changes through research., Supported .NET applications and architecture by designing, coding and debugging procedures.
• Contract Life-cycle Management (CLM), Microsoft, 06/01/16, 04/30/18, Technical Consultant, Vendor will create contracts requests and further proceed to agreements, where we are using an Apttus manage solution, accomplish this, it is an upgrade project from 2015 to Centaurus, there is a Portal implementation for the Stakeholders and vendors., Mapping customer requirements from MS CRM 2015 to Dynamics 365., Involved in periodical meetings with the Project Management Team, Key Users & Data Center team., Preparing estimations, project documentation., Manage the regular sprint deliveries as per schedule., Managing offshore team along with coordination with other teams as this being multi-vendor project., Participating in daily Scrum calls and interacting with onsite team., Creation JavaScript according to requirements and conversion JavaScript code as per MSCRM 2016 & modified code wherever needed., Creating plugins and workflows according to requirements in the projects., Works on customization and configurations such as business rule, OOB workflows., Works on Accessibility Assessment for our project and fixes the issues.
• CAT Technologies, 07/01/15, 05/31/16, Technical Consultant, NKOSSA II Implementation is based on the Microsoft Dynamics CRM 2013 and used by the users on rigs to manage work permits on NKOSSA II., Technical Consultant Responsibility., Involved in requirement gathering., Configuration & customization of MS CRM 2013., Bug fixing.
• IT Showcase, 01/01/14, 06/30/15, MS Dynamic CRM 2015, Visual Studio 2012, Plug-in Registration, IT Showcase CRM is being designed so that IT Showcase team can create and manage the Insights and Readiness contents., Involved in Design, customization, Microsoft Dynamics CRM out of Box Features and implementation of Microsoft Dynamic CRM 2015 Online., Involved in data migration process., Involved in Configuring Business Entities and Custom Entities and Customizing Entities and Attributes and Customizing Forms and Views., Ribbon customizations and solutions., Developing the Web Applications using Microsoft.
• SPA, 01/01/13, 12/31/13, Programmer, This is a windows-based application, the main purpose of this application is for maintaining reservations done by customers for spa courses, to maintain regular stock reports and to maintain staff attendance, to maintain upcoming reservations, Daily and Monthly sales reports and to provide hierarchical access menus to staff., Requirement analysis., Involved in coding.

Dynamics 365