Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Accomplishments
Timeline
Generic

AKHIL AGGARWAL

Senior Manager
New Delhi

Summary

Versatile professional with 9 years of cross-sector experience across category growth, program execution, and strategic operations. Proven success in managing large-scale GMV portfolios, enabling data-backed decision-making, leading multifunctional teams, and improving operational and financial outcomes. Skilled in P&L ownership, GTM strategies, stakeholder management, and agile delivery across product, category, and consulting roles.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Senior Manager

MagicPin
07.2024 - Current
  • Managing full P&L responsibility for a ₹1.1 Cr/day GMV category, improving margins via pricing optimization, process automation, and merchant lifecycle enhancements.
  • Driving strategic planning by identifying key growth levers, prioritizing initiatives, and aligning cross-functional teams-resulting in better project velocity and business alignment.
  • Led GTM execution for Magic9 rollout, including daily adoption tracking and real-time issue resolution-contributing to a 3% increase in market share.
  • Built dynamic pricing models using market and competitor data, reducing pricing decision turnaround time and improving profitability.
  • Collaborating with product, design, and tech teams to draft PRDs that improved category flows-leading to better card/widget placements, higher CTR, and stronger user conversion.
  • Launched a merchant activation strategy that improved the 30-day transaction rate from 57.9% to 71.7% through targeted dashboards, incentive alignment, and field ops coordination.
  • Created AI-powered dashboards to track key KPIs and campaign health-helping leadership course-correct faster and improve execution outcomes.
  • Established sprint-based review frameworks and governance structures that increased operational transparency and cross-team accountability.

Program Manager

One97 Communications Ltd.
12.2023 - 06.2024
  • Managed a ₹5,000 Cr+ GMV portfolio for the Retail-EDC vertical; aligned product rollouts and sales strategies with business leadership to ensure impact delivery.
  • Developed data-driven merchant acquisition and retention frameworks using BI dashboards and compliance tools-achieving 11% new acquisition and a 3% retention uplift.
  • Defined and cascaded monthly sales plans, target KPIs and triggers to ground teams-ensuring alignment across regions and faster ramp-ups.
  • Executed region-specific GTM plans that drove a 5% market share gain in high-potential areas within 3 months.
  • Owned lifecycle delivery of strategic initiatives, working across sales, product, and tech-resulting in 7% growth in revenue from targeted segments.
  • Implemented sprint review frameworks and escalation matrices that increased delivery pace, ensured team accountability, and reduced blockers.

Manager

Tata 1MG Pvt. Ltd.
03.2021 - 12.2023
  • Oversaw ₹7.5 Cr/month revenue across e-pharmacy and e-consult segments while managing 200+ team members and ensuring SLA-bound execution.
  • Partnered with the Director to co-develop roadmaps aligned with OKRs and customer success metrics, driving stakeholder alignment and goal clarity.
  • Designed project charters that define ownership, timelines, and deliverables across pharmacy, operations, customer experience, and logistics-improving execution consistency.
  • Implemented KPI-based dashboards and introduced OKRs for team tracking, leading to a 17% increase in functional output.
  • Streamlined cross-department coordination through SOPs and structured reporting-reducing resolution time by 23%.
  • Acted as a single-point owner for key operational milestones, overseeing execution across vendors, internal teams, and strategic partners.
  • Optimized pharmacy workflows using Lean principles-achieving 11% efficiency gain and reducing manual screening errors.

Senior Associate Consultant

Infosys Ltd.
04.2019 - 03.2021
  • Managed a $23.5M enterprise portfolio across 25+ clients, consistently delivering tailored solution proposals to align with business needs.
  • Conducted deep-dive business analysis-workflow mapping, stakeholder interviews, and process reviews-to translate needs into functional blueprints.
  • Drafted BRDs and FRDs, facilitating seamless communication between product teams, clients, and engineering groups.
  • Partnered with cross-functional teams to ensure timely delivery of SaaS solutions with minimal deviation from specs and timelines.
  • Delivered solution demos to client leadership, emphasizing ROI alignment and business value fit.
  • Handled enterprise SaaS deployments, including change management, rollout governance, and stakeholder buy-in.
  • Retained and grew client accounts by resolving operational issues and recommending high-impact service upgrades.

Network Engineer

Ericsson Global India Services Pvt. Ltd.
07.2014 - 03.2017
  • Enhanced 4G LTE network performance by applying the optimization tools-improving customer satisfaction by 20%.
  • Supervised a 10-member field team across deployment zones, ensuring efficient rollout and troubleshooting of network components.
  • Conducted frequent network audits, leading to upgrades that sustained 99.98% uptime.
  • Reduced service downtime by 5% YoY through faster outage identification and resolution within SLA timelines.
  • Led initiatives to boost operational efficiency, achieving an 11% increase in network productivity over 12 months.

Education

Master of Business Administration -

Narsee Monjee Institute of Management Studies
01.2017 - 01.2019

Bachelor of Technology - undefined

Amity University
01.2010 - 01.2014

Skills

  • P&L Ownership & Revenue Optimization
  • Business Growth & Strategy
  • Client & Stakeholder Engagement
  • Category & Product Lifecycle Management
  • Program & Project Leadership
  • Go-to-Market Strategy & Execution
  • Operations & Delivery Governance
  • Data-Driven Decision Making
  • Team Leadership & People Management
  • Agile & Scrum Methodoligies

Technical Skills

• Data Analytics & Visualization - SQL Server Management Studio, Tableau, Power BI, Looker Studio
• Project & Process Management - JIRA, ServiceNow, MS Office Suite, MS Visio
• API & Development Tools - Postman, Data Loader, Workbench, WinSCP, PuTTY
• Dev Skills - HTML, CSS, Python, Basic Scripting & Automation

Certification

Post Graduate Program in Cloud Computing, Great Lakes Institute of Management, 2024

Accomplishments

  • Special Recognition, Tata 1mg, "One Day with Customer" Champion, 2022
  • Insta Award, Infosys Limited, Project Delivery & Client Impact, 2020
  • Power Ace Award, Ericsson, Operational Excellence, 2015

Timeline

Senior Manager

MagicPin
07.2024 - Current

Program Manager

One97 Communications Ltd.
12.2023 - 06.2024

Manager

Tata 1MG Pvt. Ltd.
03.2021 - 12.2023

Senior Associate Consultant

Infosys Ltd.
04.2019 - 03.2021

Master of Business Administration -

Narsee Monjee Institute of Management Studies
01.2017 - 01.2019

Network Engineer

Ericsson Global India Services Pvt. Ltd.
07.2014 - 03.2017

Bachelor of Technology - undefined

Amity University
01.2010 - 01.2014

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AKHIL AGGARWALSenior Manager