Samridhi Gandhi

Dynamic business leader driving Pan-India Sales & Operations at a leading healthcare and aesthetic clinic network. Spearheading revenue growth, P&L ownership, and operational excellence across multi-city hospital environments.

Accelerating patient acquisition, conversion, and retention through data-driven CRM strategies, enhancing patient experience, and maximizing lifecycle value. Optimizing end-to-end clinical and non-clinical operations to improve efficiency, footfall, and profitability.

Leading and scaling high-performance teams, aligning KPIs with organizational goals, and fostering cross-functional collaboration to deliver superior patient care outcomes. Driving strategic expansion, market penetration, and medical tourism initiatives across India.

• Streamlined costs through proactive examination and improvement of operations.
• Built and strengthened relationships with Internal and external customers to drive growth.
• Developed and implemented successful strategies for building company sales.
• Established clear and competitive goals, growth roadmaps, and strategic business plans.
• Established and managed monthly, quarterly and yearly sales plans.
• Defined clear targets and objectives and communicated to other team members.

• Drove consistent YoY business growth by leading sales, operations, and strategic planning across PAN India.
• Maintained double-digit EBITDA profitability as Centre Manager (Powai).
• Promoted to Area Business Manager (2019) among top performers nationwide.
• Improved ATV (Average Transaction Value), conversion rates, and customer retention through targeted upselling and cross-selling strategies.
• Led and mentored high-performing sales teams to consistently exceed revenue and service targets for all stores handled.
• Conducted executive reviews to identify growth opportunities, set KPIs, and align market-specific strategies.
• Spearheaded product training, branding, and customer acquisition initiatives to boost revenue and awareness.
• Launched employee recognition and 'Product Champion' programs to enhance productivity, engagement, and morale.
• Built strong customer relationships, driving repeat business, and lifetime value.

• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Handled multiple locations of Rajasthan includes - Jaipur,jodhpur,kota,udaipur and Ajmer for sales and operations
• Evaluated employee performance on monthly basis and coached and trained more then 50 team members, increasing quality of work and employee motivation.
• Implemented training programs to maximise team member development and potential.
• Aligned team goals and objectives with organizational strategy, aiding business growth.
• Recruited and trained high-performing team members, maintaining optimized customer service.
• Highest contribution of YTD sales and achieved 108% target.
• Led employee relations through effective communication, coaching, training, and development.
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.

• Joined GE as a Relation ship manager and later Promoted As Area sales manager for pune location.
• Handled a Team of DST and DSA Channels.Contributed Higher sales volume in Business and personal loans.
• Acclaimed with 3 promotions in just a span of three years in GE Money.
• Appreciated by CEO Mr. Rajeev Yadav for benchmarking and achieving 1 cr PL from exclusive channel Andro meda from pune.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Set up and updated customer accounts and CRM with interactions, payments and personal information.
• Posted receipts to appropriate general ledger accounts.