Hi, I’m
AKHIL DUMPETI
https://www.linkedin.com/in/akhildumpeti/
Don’t believe everything you think.
Byron Katie
Work Preference
Summary
Results-driven Operations & Quality Lead with 9+ years of experience in automotive service operations, fleet management, vendor management, and process optimization. Proven expertise in quality control, SLA management, fleet operations, insurance coordination, compliance, and operational scalability across B2B & B2C environments. Experienced in leading cross-functional teams, improving turnaround time (TAT), reducing operational errors, and enhancing customer satisfaction & NPS. Strong background in vendor audits, SOP implementation, risk management, and cost optimization while managing large-scale fleets for organizations such as GoMechanic, Cars24 ecosystem, and automotive service networks. Known for driving operational excellence, service quality, and data-driven decision-making.
Overview
10
years of professional experience
1
Certification
Work History
CARIOT Auto Private LimitedHyderabad
Operations & Quality Manager
10.2024 - Current
Job overview
- Leading end-to-end automotive operations and quality, covering vehicle inspection, refurbishment, and delivery readiness.
- Driving cost control, SLA adherence, and operational efficiency across vendors and repair partners.
- Implemented structured workflows that reduced rework, delays, and customer complaints.
- Managing vendor performance, turnaround time, and service quality, ensuring consistency across operations.
- Coordinating with sales, logistics, and operations teams to ensure on-time fleet movement and closure.
- Monitored KPIs, conducted root-cause analysis, and drove continuous improvement and service workflows.
- Coordinated cross-functional teams to streamline operations and meet delivery timelines.
GoMechanicHyderabad
Deputy Operations Manager
03.2023 - 10.2024
Job overview
- Managed multi-garage after-sales operations, ensuring adherence to SOPs, service quality, and operational discipline across partner workshops.
- Owned day-to-day operations, escalations, and vendor performance to maintain consistent service delivery and customer satisfaction.
- Improved SLA adherence, TAT, and cost efficiency through audits, performance tracking, and corrective action plans.
- Onboarded, trained, and managed garage partners and technicians to drive process standardisation and operational scalability.
- Acted as the key bridge between customers, workshops, logistics, and internal teams, enhancing the overall service experience and NPS.
GoMechanicHyderabad
Fleet Manager
04.2021 - 03.2023
Job overview
- Managed fleet maintenance operations, including preventive servicing, emergency breakdowns, and repairs.
- Ensured maximum fleet uptime while meeting contractual SLAs.
- Tracked vehicle health, maintenance costs, and operational metrics.
- Coordinated with vendors and internal teams for faster resolution and cost optimisation.
GoMechanicHyderabad
Senior Executive
11.2019 - 03.2021
Job overview
- Handled customer operations, including service bookings, coordination, and escalations.
- Managed pickups, deliveries, refunds, and closures across B2C operations.
- Contributed to revenue growth through service upselling and AMC support.
- Ensured a smooth customer experience across the service lifecycle.
Royal EnfieldHyderabad
Assistant Service Manager
01.2018 - 11.2019
Job overview
- Supervised workshop and after-sales operations.
- Ensured adherence to OEM service standards and quality checks.
- Coordinated with technicians, parts, and warranty teams.
- Resolved service delays and customer escalations.
Royal EnfieldHyderabad
Service Advisor
06.2016 - 12.2017
Job overview
- Managed customer interaction, job cards, and repair estimates.
- Coordinated service delivery and ensured quality.
- Maintained high customer satisfaction, and repeat business.
Education
TRR College of Engineering
Bachelor of Technology from Electrical and Electronics Engineering
2019
VMR Polytechnic College
Diploma from Electrical and Electronics Engineering
2016
Skills
- Operations Management and Process Optimisation
- Quality Assurance (QA) and Quality Control (QC)
- SLA and KPI performance management
- Operational Excellence and Continuous Improvement
- Customer Experience (CX), NPS Improvement, and Escalation Management
- Fleet Operations and Lifecycle Management
- Problem-solving and decision-making under pressure
- Communication (customer, vendor, internal teams)
- Vehicle Inspection and Refurbishment Management
- Automotive Service Operations
- Vendor Management and Contract Negotiation
- Data analysis, dashboard reporting, and performance metrics
Certification
- Automotive Service & Operations Training – Royal Enfield | May 2019
- Certificate of Appreciation – Live Web Casting, Lok Sabha Elections – Secunderabad Parliamentary Constituency | April 2019
- Industrial Training – Electronics & Systems Engineering (B.Tech Project Completion) – ECIL, Hyderabad | 2018–2019
- Certificate of Participation – Run for a Girl Child – BITS Pilani, Hyderabad Campus | 26 Jan 2018
- Techfest Participation Certificate – IIT Bombay | 2017–2018
- Certified Automation Engineer – PLC, SCADA, VFD, Pneumatics & Field Instruments – Technocrat Automation, Chennai | 2016
- Industrial Training – Automation & Control Systems (Diploma Project Completion) – Siemens, Hyderabad | 2015–2016
Accomplishments
- Results-driven Operations & Quality Leader with 9+ years of experience in automotive service operations, fleet management, and large-scale vendor ecosystems.
- Proven expertise in driving SLA adherence, reducing turnaround time (TAT), and optimizing operational costs through structured process improvements and performance tracking.
- Strong background in vehicle inspection, refurbishment management, and delivery readiness, ensuring high service quality and minimal rework.
- Experienced in leading cross-functional teams and multi-location operations, improving productivity, accountability, and service consistency.
- Data-driven professional skilled in KPI monitoring, root-cause analysis, and continuous improvement, consistently enhancing customer satisfaction and NPS.
Availability
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Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Operations & Quality Manager
CARIOT Auto Private Limited
10.2024 - Current
Deputy Operations Manager
GoMechanic
03.2023 - 10.2024
Fleet Manager
GoMechanic
04.2021 - 03.2023
Senior Executive
GoMechanic
11.2019 - 03.2021
Assistant Service Manager
Royal Enfield
01.2018 - 11.2019
Service Advisor
Royal Enfield
06.2016 - 12.2017
TRR College of Engineering
Bachelor of Technology from Electrical and Electronics Engineering
VMR Polytechnic College
Diploma from Electrical and Electronics Engineering