Akhil Godugu

System Engineer

IT Convergence Professional PVT.LTD

12.2021 - Current

Actively worked on cloud environment to building the Linux Machines
Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Providing remote support for all our clients
Supporting 24/7 and working on rotational shifts
Troubleshooting day to day issues, such as login problems, network issues, permission issues etc
Administer services; service start and stopping, configuring services to auto start based on run levels. On incident and change management methodologies
Working with swap spaces - creation, increase, decrease paging spaces as per the requirement
Monitoring the system, cpu, memory and disk utilization using top, sar, vmstat, netstat, iostat, etc
Resolved issues and escalated problems with knowledgeable support and quality service.
Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
Improved system efficiency by implementing and optimizing hardware and software components.
Completed software updates and assessed security patches for optimized computer use.
Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
Implemented networking and server changes to meet client budgets and needs.
Verified compliance with applicable performance metrics and compatibility expectations.
Optimized networked software and operating systems by applying updates and patches.
Performing daily health checks of all supported servers and taking steps proactively if any findings observed
Infrastructure development on AWS using various services like EC2, S3, RDS Database, Database, Route 53, Cloud Front, Cloud Watch, IAM, VPC, etc
Created AWS Cloud Formation templates on creating IAM Roles & total architecture deployment end to end (Creation of EC2 instances & its infrastructure).
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Managed and monitored installed systems for highest level of availability.
Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Designed and implemented system security and data assurance.
Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Ensured smooth operation of multi-platform environments through effective coordination between Windows, Linux, UNIX, VMware, and other related technologies used throughout the organization''s network infrastructure.

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System Engineer

Education

B.tech - Mechanical Engineering

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System Engineer

B.tech - Mechanical Engineering

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