Akhil Jose Anthony
Bengaluru
Summary
Highly skilled software quality professional with expertise in Selenium, TestNG, JIRA, and both manual and automation testing. Proficient in functional and smoke testing, with strong knowledge of Java, MySQL, and Agile methodologies. Demonstrates exceptional analytical skills, problem-solving abilities, effective communication, collaboration, customer service, conflict resolution, and proactive approach. Detail-oriented with advanced proficiency in MS Office and Excel. Committed to enhancing software quality through meticulous defect tracking and team collaboration.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Software Testing Projects
ENTRI
Kochi, Kerala
01.2024 - 03.2025
- Conducted manual testing on an e-commerce website, performing functionality, UI, and regression testing
- Designed & executed test cases to verify core functionalities like product filtering and cart operations
- Automated UI test cases using Selenium WebDriver with Java to enhance test coverage and efficiency
- Logged and tracked defects using JIRA, ensuring timely bug resolution and detailed documentation
Customer Service Representative
Alorica
Bengaluru, Karnataka
10.2023 - 07.2024
- Assisted customers with order-related issues, refunds, and account troubleshooting, improving problem-resolution efficiency
- Maintained a 4.5-star rating in customer satisfaction surveys through effective communication and problem-solving
- Developed strong analytical and documentation skills, enhancing defect reporting abilities essential for QA roles
- Managed high volume of inbound calls for quick resolution of customer issues.
- Offered technical support, leading to enhanced user experience.
- Collaborated with internal teams to escalate and resolve system-level issues, improving overall user experience
Education
BACHELOR'S - COMPUTER APPLICATION
KRISTU JAYANTI COLLEGE (AUTONOMOUS)
Bengaluru, Karnataka 06.2019 - 07.2022
HIGH SCHOOL 12TH GRADE - Science with Informatics Practicals
INDIAN COMMUNITY SCHOOL KUWAIT
KuwaitSkills
- Selenium
- TestNG
- JIRA
- Manual Testing
- Automation Testing
- Functional Testing
- Smoke Testing
- Java
- Python
- MySQL
- Agile
- SDLC
- Defect Tracking
- MS Office
- Advanced Excel
- Analytical skills
- Problem-solving skills
- Effective communication
- Collaboration
- Customer service
- Conflict resolution
- Proactive
- Detail-oriented
- Team collaboration
- Software quality
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Certification
- Software Testing Hybrid, On-going
- Advanced Excel, 2023
- ChatGPT Essentials, 2023
Languages
English
Fluent
Hindi
Intermediate
Malayalam
Fluent
Timeline
Software Testing Projects
ENTRI
01.2024 - 03.2025
Customer Service Representative
Alorica
10.2023 - 07.2024
BACHELOR'S - COMPUTER APPLICATION
KRISTU JAYANTI COLLEGE (AUTONOMOUS)
06.2019 - 07.2022
HIGH SCHOOL 12TH GRADE - Science with Informatics Practicals
INDIAN COMMUNITY SCHOOL KUWAIT
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