Akhil Mahajan
Senior Engineer
Ghaziabad,UP
Summary
Results-driven Senior IT Professional with over 12 years of experience in IT Infrastructure and Application Support. Expertise in L1/L2 application support, Windows Server administration, incident and change management, and IT service delivery. Skilled in managing production environments and coordinating cross-functional teams to ensure SLA compliance and enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
Senior Engineer – IT Support & Operations
Evalueserve Private Limited
03.2022 - Current
- Provide L1/L2 application and infrastructure support to global clients.
- Troubleshoot issues related to hardware, software, Windows servers, and internal applications.
- Monitor server health, application availability, and system performance.
- Perform Windows Server, SharePoint, and application patching across Production, UAT, and Demo environments.
- Install, renew, and manage SSL certificates on production and non-production servers.
- Use Freshdesk and ServiceNow to log, track, and resolve incidents within SLA.
- Collaborate with L1/L2 teams, product owners, and stakeholders for issue resolution.
- Leading a team of 7 people in AI project named Genie
- Escalate critical incidents and participate in incidents and change management processes.
- Lead teams during critical production issues and ensure timely resolution.
- Drive continuous service improvement initiatives.
L1 Application Support Engineer
Happiest Minds Technologies Limited
11.2019 - 02.2022
- Monitored, assigned, and resolved application and infrastructure tickets.
- Troubleshot backup failures on Windows and Unix servers.
- Generated region-wise server backlog and incident reports.
- Categorized and prioritized incidents to avoid business impact.
- Registered, classified, and resolved incidents as per ITIL guidelines.
- Supported L2 TrackWise team in user account and role management.
- Provided support for Documentum DCM/102 applications.
Coordinator
Mahajans & Associates
03.2018 - 07.2019
- Prepared IT-enabled business proposals and operational reports.
- Managed documentation, reporting systems, and vendor coordination.
- Maintained structured data records and compliance documentation.
- Coordinated with vendors and partners for IT-related registrations.
- Coordinated multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Facilitated communication between departments, enhancing collaboration and streamlining operational processes.
- Developed and maintained project timelines, resulting in improved efficiency and resource allocation.
- Monitored project progress and provided regular updates, ensuring stakeholders were informed and engaged.
IT Project Coordinator
Doctors for You (NGO)
08.2016 - 02.2018
- Coordinated IT-enabled healthcare and employment projects.
- Managed IT operations, HR systems, and finance reporting at the state level.
- Led end-to-end project execution, reporting, and documentation.
- Supervised technical and non-technical teams across multiple locations.
- Led “Project Poshan”, implemented across 7 TB Government Hospitals.
- Maintained IT knowledge repositories and project documentation.
- Organized technical meetings, tracked daily activities, and reported KPIs.
- Coordinated with corporate partners for project initiation and funding.
Manager – Operations (IT and Finance)
Mahajan Eye Centre
11.2008 - 07.2016
- Supervised daily IT-enabled operations and reporting.
- Managed documentation systems and operational data.
- Supported basic IT infrastructure and vendor coordination.
- Led and mentored staff on operational processes.
IT / Research Analyst
Systweak Software
03.2012 - 10.2012
- Analyzed business requirements to develop effective IT solutions.
- Coordinated with development teams to implement software enhancements.
- Provided L1 monitoring and application support.
- Troubleshot client issues via calls and documented resolutions to improve support quality.
- Managed problem assignment and escalation.
Education
Bachelor of Computer Applications - BCA
Punjab College of Technical Education
Skills
IT Support & Service Management
L1 / L2 Application Support
Incident, Problem & Change Management
SLA Monitoring & Service Improvement
Root Cause Analysis (RCA)
Project Management
User access management
Security Management
Systems & Infrastructure
Windows Server Administration
Server Health Monitoring
Windows Server & Application Patching
SharePoint Patching on Windows Servers
Database Administration
Backup & Database
Team Leadership
Global Client Support
Environment support
TOTAL EXPERIENCE
- IT Support & Infrastructure: 6+ Years
- IT Operations / Coordination / Management: 6+ Years
Timeline
Senior Engineer – IT Support & Operations
Evalueserve Private Limited
03.2022 - Current
L1 Application Support Engineer
Happiest Minds Technologies Limited
11.2019 - 02.2022
Coordinator
Mahajans & Associates
03.2018 - 07.2019
IT Project Coordinator
Doctors for You (NGO)
08.2016 - 02.2018
IT / Research Analyst
Systweak Software
03.2012 - 10.2012
Manager – Operations (IT and Finance)
Mahajan Eye Centre
11.2008 - 07.2016
Bachelor of Computer Applications - BCA
Punjab College of Technical Education