Akhil N Kumar

Responsible for on boarding New to bank business loan customers for entire Palakkad District having a ticket size of Rs. 50 lakhs to 20 crores.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and implemented business strategies to achieve business goals and stay competitive.

• Maintained up-to-date knowledge of industry trends, regulations, products, and competitor offerings to stay ahead in market.
• Implemented effective risk management techniques to protect both bank's interests as well as those of its clients.
• Negotiated favorable terms for clients on loans, mortgages, or other financial products by leveraging strong rapport with partner institutions.
• Tracked performance metrics regularly to ensure individual targets were achieved consistently throughout year.

• Managed a portfolio of high-value clients, ensuring their needs were met and expectations exceeded.
• Strengthened customer relationships by providing personalized financial advice and solutions.
• Achieved the allotted Fee Income Target
• Achieved the allotted CASA Targets
• Consistent top performer throughout the term among Mumbai Zone PRMs.
• Maintained up-to-date knowledge of industry trends, regulations, products, and competitor offerings to stay ahead in the market.
• Tracked performance metrics regularly to ensure individual targets were achieved consistently throughout the year.
• Contributed positively towards the development of a healthy work culture that fostered teamwork and collaboration.
• Managed a portfolio of high-value clients, ensuring their needs were met and expectations exceeded.
• Collaborated with team members to achieve shared goals and improve overall branch performance.

• Handled confidential and sensitive information with discretion and tact.
• Assisted the Regional Head to well manage & administer entire 39 branches spread across.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Served as a liaison between departments to facilitate effective communication throughout the company.