Akhil Sharma
Senior Network Engineer
Bangalore
Summary
Results-driven Senior Network Engineer with 5+ years of experience in technical support, network security, and infrastructure management. Adept at troubleshooting, optimizing network performance, and implementing high-availability solutions. Strong expertise in 802.1x authentication, Active Directory, VPNs, DNS, PKI, and firewall administration. Certified in Salesforce AI and Tableau Server Administration. Seeking to leverage my expertise in a dynamic and challenging environment.
Overview
5
5
years of professional experience
3
3
Certifications
1
1
Language
Work History
Technical Support Engineer
Salesforce
08.2023 - Current
.
- Resolved issues in high-availability clustering.
- Managing wireless networking technologies and cloud-based infrastructure
- Facilitated implementation of Tableau solutions to enhance data analytics.
- Assisted in database management tasks utilizing advanced SQL queries
- Implemented robust solutions for seamless database integration across various technologies.
Subject Matter Expert
Concentrix
10.2021 - 08.2023
- Led technical issue resolution for Microsoft EPS Process clients
- Managed authentication protocols (NTLM, Kerberos, PKI) and network security (RADIUS, VPN, IPSec)
- Performed root cause analysis and debugging using Wireshark, ETL, TSS Scripts
NOC Engineer
ProVal Technologies
02.2020 - 10.2021
- Monitored and troubleshot network infrastructure using Kaseya, ConnectWise, and LogicMonitor
- Managed Hyper-V virtualized environments and critical site downtime cases
- Configured and optimized network automation tools to improve efficiency
Education
Bachelor of Commerce - undefined
Barkatullah University
01.2016 - 1 2019
Higher Secondary - undefined
Xavier's School
01.2014 - 1 2016
Skills
Network Security
Administration
VPN
DNS
DHCP
PKI
Firewalls
8021x
Active Directory
Group Policy
LDAP
Kerberos Authentication
Cloud
Virtualization
Hyper-V
Windows Failover Clustering
Troubleshooting
Wireshark
TCP/IP
System Logs
ETL
ETW Tracing
Automation
Monitoring
Kaseya
ConnectWise
Meraki
LogicMonitor
Data Analytics
Visualization
Tableau
WebDev
Responsibility
SQL
Linux
API
SSO
Analytics
BI
Achievementsandprojects
- Awarded 'Best in Class' Network Engineer for outstanding troubleshooting and security expertise.
- Successfully implemented failover clustering, VPN, and firewall solutions to enhance network resilience.
- Developed Tableau dashboards for network performance analytics.
Certification
Tableau Server Administrator
Timeline
Salesforce AI associate
01-2025
Tableau Server Administrator
07-2024
Tableau Author
09-2023
Technical Support Engineer
Salesforce
08.2023 - Current
Subject Matter Expert
Concentrix
10.2021 - 08.2023
NOC Engineer
ProVal Technologies
02.2020 - 10.2021
Bachelor of Commerce - undefined
Barkatullah University
01.2016 - 1 2019
Higher Secondary - undefined
Xavier's School
01.2014 - 1 2016