Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Akhil Soman

Mumbai

Summary

Highly motivated Desktop Support Engineer with close to 1 year of experience resolving user issues, maintaining computer systems, and providing technical support in a fast-paced environment. Proficient in troubleshooting hardware and software problems, user training, and excellent communication skills. Eager to leverage technical expertise and strong work ethic to contribute to a growing IT team.

Overview

1
1
year of professional experience

Work History

Desktop Support Engineer

CMS
Mumbai
07.2023 - Current
  • Resolved a daily average of 30 tickets, ensuring timely resolution and high user satisfaction.
  • Provided technical support to internal users via phone, email, and in-person assistance.
  • Installed, configured, and maintained hardware and software on desktops, laptops, and peripherals.
  • Troubleshooted and diagnosed a wide range of hardware and software issues (e.g., network connectivity, software errors, hardware malfunctions).
  • Documented technical procedures and solutions for knowledge sharing within the IT team.
  • Maintained and updated computer systems with security patches and software updates.

Education

Bachelor of Technology - Computer Science

Karunya Institute of Technology And Sciences
Coimbatore, Tamil Nadu
04-2021

Skills

  • IT Security Management
  • Application installations
  • End-user support
  • Debugging
  • Asset Management
  • Windows Operating System

Languages

Hindi
First Language
English
Advanced (C1)
C1
Malayalam
Intermediate (B1)
B1

Timeline

Desktop Support Engineer

CMS
07.2023 - Current

Bachelor of Technology - Computer Science

Karunya Institute of Technology And Sciences

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Akhil Soman