Akhila Shailaja
Senior Business Analyst
Summary
Professional business analyst with deep expertise in driving strategic initiatives and optimizing processes. Skilled in data analysis, requirements gathering, and stakeholder management. Strong focus on collaboration and delivering impactful results. Adaptive to changing needs and reliable in ensuring project success.
Overview
10
10
years of professional experience
Work History
Lead Business Analyst
Deloitte
01.2025 - Current
- Delivered comprehensive training programs to develop team competencies and improve performance outcomes.
- Identified opportunities for automation through process mapping exercises, leading to significant cost savings and enhanced efficiency.
- Enhanced project management capabilities for improved task prioritization and resource allocation.
- Spearheaded change management initiatives, fostering a culture of adaptability and continuous improvement.
- Created dashboards to monitor and track key performance indicators.
Senior Business Analyst
Affluent Global Service
04.2024 - 01.2025
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
- Ensured successful project outcomes by proactively identifying potential risks and implementing mitigation plans.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
Senior Business Operations Analyst
Trianz
09.2023 - 04.2024
- Served as a trusted advisor to senior leadership, providing expert guidance on complex operational issues.
- Collaborated with stakeholders to define project requirements and establish clear objectives.
- Optimized resource allocation for significant cost savings and improved performance metrics.
- Trained junior analysts in best practices for data collection, analysis, and reporting methodologies.
Senior Business Analyst
Data Intensity
08.2022 - 04.2023
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
Business Analyst
Infinite Computer Solutions
10.2021 - 08.2022
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
Business Analyst
Tech Mahindra
12.2018 - 09.2021
- Partnered with stakeholders to gather and document requirements for digital transformation projects.
- Conducted process mapping and identified inefficiencies, leading to a 15% reduction in operational costs.
- Increased collaboration between departments by developing cross-functional data sharing procedures, resulting in more informed decision-making.
- Facilitated Agile ceremonies and collaborated with developers, testers, and product owners to ensure timely delivery.
- Coordinated UAT sessions with business users, achieving 90% defect resolution before go-live.
Junior Business Analyst
Tech Mahindra
12.2018 - 09.2021
- Assisted in requirements elicitation and documentation for CRM migration project.
- Developed SQL queries to extract and analyze customer data, supporting marketing strategy improvements.
- Supported project managers in tracking milestones, risks, and deliverables.
- Conducted competitor analysis and market research to support product development initiatives.
Major Incident Manager
DXC Technologies
09.2015 - 11.2018
- Company Overview: Operations (Service Delivery Management)
- Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols.
- Managed escalations effectively by collaborating with both internal teams and external vendors as needed.
- Established a robust incident reporting system to track progress and identify areas for improvement.
- Improved problem resolution times by implementing efficient tracking and monitoring systems.
- Tracked KPIs and created continuous improvement plans.
- Reduced incident recurrence rates through thorough root cause analysis and process improvement initiatives.
- Reduced downtime during system changes, ensuring meticulous scheduling and coordination across departments.
Education
B.Sc - Electronics
Bhavans Vivekananda Degree College
01.2014
Intermediate - MPC
Sri Chaitanya Junior College
01.2011
SSC - undefined
St. Little Teresa's High School
01.2009
Skills
- Office Productivity: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Database Management: Working knowledge of SQL for data querying and analysis
- Ticketing & Incident Management Tools: Experienced with Remedy 4, Remedy 7, ServiceNow, Siebel, Control Dock, and Concierto
- ITIL Framework: Familiar with ITIL principles and service management practices
- Team Collaboration: Strong team player with excellent interpersonal skills
- Adaptability: Quick learner with a proactive approach to new technologies and processes
- Professional Attitude: Positive mindset and commitment to continuous improvement
- Customer Focus: Dedicated to delivering high levels of customer satisfaction
Accomplishments
- ITIL v4 Certified
- Received spot award by Cloud Delivery Managers for exceptional and commendable work performed.
- ITIL Process Training conducted by DXC.
- Supervised team of 15 members.
- Received many appreciation emails from clients for customer satisfaction and spot rewards from managers by Tech Mahindra and Data Intensity.
Timeline
Lead Business Analyst
Deloitte
01.2025 - Current
Senior Business Analyst
Affluent Global Service
04.2024 - 01.2025
Senior Business Operations Analyst
Trianz
09.2023 - 04.2024
Senior Business Analyst
Data Intensity
08.2022 - 04.2023
Business Analyst
Infinite Computer Solutions
10.2021 - 08.2022
Business Analyst
Tech Mahindra
12.2018 - 09.2021
Junior Business Analyst
Tech Mahindra
12.2018 - 09.2021
Major Incident Manager
DXC Technologies
09.2015 - 11.2018
Intermediate - MPC
Sri Chaitanya Junior College
SSC - undefined
St. Little Teresa's High School
B.Sc - Electronics
Bhavans Vivekananda Degree College
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