Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akhilesh Patidar

Mechanical Engineer
Indore

Summary

Engineering professional well-versed in providing technical support and maintenance services. Known for effectively resolving issues to improve system reliability and performance. Emphasizes teamwork and adaptability to meet evolving project requirements. Skilled in diagnostics, preventive maintenance, and customer service, with commitment to delivering high-quality results.

Overview

9
9
years of professional experience

Work History

Service Engineer

Safew Tech Systems
Indore
09.2018 - Current
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Boosted service quality by continually updating technical knowledge and staying current with industry trends.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Researched and implemented new technologies and equipment.
  • Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
  • Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
  • Managed multiple bids simultaneously while meeting tight deadlines, showcasing strong prioritization skills and efficient work habits.

Customer Service Representative

Tele-performance India
Indore
05.2016 - 09.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

B. Tech -

MANIT
Bhopal
01.2015

Class XII -

Saraswati Vidya Mandir
Indore
01.2010

Class X -

School Of Excellence
Shajapur
01.2008

Skills

Customer service

Report preparation

Preventive Maintenance

Equipment installation

Complaint handling

Paperwork processing

Computer proficiency

Customer service

Timeline

Service Engineer

Safew Tech Systems
09.2018 - Current

Customer Service Representative

Tele-performance India
05.2016 - 09.2017

B. Tech -

MANIT

Class XII -

Saraswati Vidya Mandir

Class X -

School Of Excellence

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Akhilesh PatidarMechanical Engineer