Akhouri Chhavi Raj
Deputy Manager
Bangalore,Karnataka
Summary
Collections Officer with a 4-year background in the credit and collections field. Highly-skilled in gathering, compiling and maintaining information. Exceptional problem solving and negotiation skills. Holds a strong sense of ethics and well-informed of the Fair Debt Collections Law.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Deputy Manager
ICICI Bank
Bangalore, Karnataka
07.2018 - Current
- Assisted debtors in setting up payment plans to recover overdue balances.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Utilized skip tracing tools to locate clients.
- Started foreclosure and repossession processes when warranted.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Received inbound calls and answered questions from customers satisfactorily.
- Verified and reviewed customer account information.
- Located and monitored overdue accounts by using automated systems.
- Trained new team members on scripts, company services and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Negotiated to collect balance in full.
- Recorded all information regarding financial status of customers.
- Used probing techniques to determine debtors' reasons for delinquency.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Researched, analyzed and settled Number disputes per week.
Education
Post Graduate Diploma In Banking And Finance - Banking And Financial Support Services
Manipal School of Banking And Finance
Bangalore 11.2017 - 07.2018
Master Of Business Administration - Finance
IEC UNIVERSITY
Himachal Pradesh 10.2015 - 10.2017
Bachelor Of Business Administration - Business Management
PATNA UNIVERSITY
PATNA 07.2012 - 07.2015
10 - All
CBSE
Patna 07.2006 - 05.2010
12 - Commerce
CBSE
Patna 07.2010 - 07.2012
Skills
Performance improvements
Decision-making capabilities
Employee performance evaluations
Business Development
Negotiation
Staff supervision
Staff Management
Training
Business administration
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Deputy Manager
ICICI Bank
07.2018 - Current
Post Graduate Diploma In Banking And Finance - Banking And Financial Support Services
Manipal School of Banking And Finance
11.2017 - 07.2018
Master Of Business Administration - Finance
IEC UNIVERSITY
10.2015 - 10.2017
Bachelor Of Business Administration - Business Management
PATNA UNIVERSITY
07.2012 - 07.2015
12 - Commerce
CBSE
07.2010 - 07.2012
10 - All
CBSE
07.2006 - 05.2010