AKSHAT ANAND
Project & Programe Manager
Noida,UP
Summary
Transition leader with over 10 years of experience in managing large-scale offshore BPO transitions in BFSI and shared services sectors. Proven expertise in transition planning, vendor governance, and risk mitigation, resulting in program savings of US$105M. Successfully influenced an additional US$18.5M across 9 transitions, managing approximately 300 FTEs. Developed standardized playbooks to ensure smooth go-lives and rapid stabilization of business operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Vice President, Offshore Transitions
Liberty Mutual Insurance
Noida
05.2023 - Current
- Lead India BPO transition portfolio (Claims & Underwriting): 9 processes, ~300 FTEs across 4 vendors.
- Designed and operationalized standardized transition model and governance contributing to program savings of US$105M; influenced US$18.5M across my portfolio over 2.5 years.
- Owned end-to-end SOW & scope validation: deliverables, transition cost estimates, penalty scenarios and commercial impact.
- Built executive dashboards and reporting cadence to track readiness, risks and BAU acceptance; standardized KT, SRT and ramp-to-BAU across vendors to reduce post-go-live noise.
Associate Manager, Transitions
Accenture Services India Pvt. Ltd
Noida
04.2020 - 04.2023
- Executed 8 major transitions (6 F&A, 2 Insurance) with zero major client disruptions.
- Transitioned 74 FTEs; KT lead for 9-FTE team; TWE lead for 192 FTEs: access, tools and workplace readiness.
- Managed ~3,700 access requests to meet go-live timelines; created automated Excel/Smartsheet trackers for KT, SRT and ramp planning.
- Maintained ~98% SLA adherence post-go-live and achieved AHT targets within two months; awarded 'Shining Star' (2022).
Lead, Business Development
Zinios Information Technologies
10.2018 - 04.2019
- Led GCC business development, managed design/dev teams and delivered demos and GTM support for e-commerce and AR/VR concepts.
IT Project Manager
Jetbro Pvt. Ltd
04.2016 - 01.2018
- Delivered 11 e-commerce projects; improved on-time delivery through structured planning and stakeholder alignment.
Technical Recruiter (Financial Sector)
Collabera Tech Pvt. Ltd
07.2015 - 02.2016
- Managed full-cycle technical recruitment for US financial roles enabling timely onboarding.
Education
MBA - Business Leadership
SOIL
Gurugram04-2020
B.Tech - Computer Science
Manav Rachna International University
Faridabad, Haryana06-2015
Skills
- Transition planning and execution
- Vendor and contract governance
- Program governance
- Strategic planning
- Reporting oversight
- Influencing and negotiating
- Workforce and FTE planning
- SLA and KPI management
- Cost optimization and savings realization
- Knowledge transfer (KT) & SRT
- Stakeholder communication
- Stakeholder engagement
- Project management
- Risk assessment
Languages
- English
- Hindi
Selected Achievements
- Contributed to program transition operations that supported US$105M program-level savings; influenced US$18.5M across 9 transitions.
- Delivered program-level vendor-to-vendor savings of US$10M and net-new transition savings of US$8M.
- Sustained ~98% SLA adherence post-go-live; achieved AHT compliance to benchmarks within two months.
Certification
PMP-PMI - Certificate Number - 4162499.
Timeline
Assistant Vice President, Offshore Transitions
Liberty Mutual Insurance
05.2023 - Current
Associate Manager, Transitions
Accenture Services India Pvt. Ltd
04.2020 - 04.2023
Lead, Business Development
Zinios Information Technologies
10.2018 - 04.2019
IT Project Manager
Jetbro Pvt. Ltd
04.2016 - 01.2018
Technical Recruiter (Financial Sector)
Collabera Tech Pvt. Ltd
07.2015 - 02.2016
MBA - Business Leadership
SOIL
B.Tech - Computer Science
Manav Rachna International University