Microsoft Office
Akshat Atre
Customer Care Executive
Ahmedabad,Gujrat
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Language
Work History
Customer Care Executive
IDP Education Pvt. Ltd.
Ahmedabad, Gujrat
04.2018 - Current
- Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Answered calls, took messages and transferred calls to appropriate individuals.
Business Consultant
Universal Group
Ahmedabad, Gujrat
02.2017 - 02.2018
- Assisted with identifying, interviewing and testing top talent to optimize productivity.
- I was dealing with all the GULF & AFRICAN Country clients for the manpower solutions of their companies and searching right candidate according to their requirement. and i have performed training & development role, handling team, checking documents of candidates, taking final interview, provide training to new staff, learning new recruitment software & portals.
Senior Sales Associate
Amuza Adventure
Indore, M.P.
08.2015 - 12.2016
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Led team of 5 salespeople to exceed quarterly sales goals.
- Generated sales leads and cold called potential customers.
- I was dealing with all 5 star or luxurious hotel & resorts for making adventure park in their property and doing booking for tourist & selling membership plans to high class customer.
Marketing Executive
Pearson Education
Indore, M.P.
11.2014 - 05.2015
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Marketing & Advertise of School, approaching to preschools & officials for admissions of children's, organizing events, posting hoardings,banners,distributing leaflets, counseling parents & children's etc.
Customer Support Executive
Mindscroll Infotech Pvt. Ltd.
Indore, M.P.
08.2011 - 03.2012
- Listened to customers' questions and concerns to provide answers or responses.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Interacting,Communicating with South Indian people for selling & assisting them Home & Electronic Appliances.
Education
MBA - Marketing Management And Research
Prestige Institute of Management & Research Indore
Vijay Nagar, Indore 07.2013 - 08.2016
BBA - Foreign Trade
Jiwaji University
Gwalior 07.2007 - 06.2010
No Degree - Commerce
Devi Ahilya School
Indore 07.2006 - 06.2007
No Degree -
B.S.N.
KhargoneSkills
Customer Response
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Interests
Counseling , Presentation, Training & Development, Hosting Events
Travelling, Music, Events
I like to travel Extensively & during the traveling always like to listen music and I like to Attend, Organize, Host Musical, Arts & Cultural Events on different places.
Additional Information
CO-CURRICULER ACTIVITY & ACHIVMENTS:
● Worked in National & International Conferences.
● Worked as volunteer in Global Investors meet Indore
● Participated in Indore Management Association.
● 2nd position in district level GK competition.
● 1st position in cultural activities.
● Coordinator of core & marketing committee of college.
● Organized events & conduct workshops.
● Worked as volunteer in Malwa utsav organized by lok Sanskratik Munch Indore.
● Worked as event executive in kalash kriti Fashion & Life Style Exhibition Indore.
● Organized Arts & Crafts Exhibition for various Artist.
Timeline
Customer Care Executive
IDP Education Pvt. Ltd.
04.2018 - Current
Business Consultant
Universal Group
02.2017 - 02.2018
Senior Sales Associate
Amuza Adventure
08.2015 - 12.2016
Marketing Executive
Pearson Education
11.2014 - 05.2015
MBA - Marketing Management And Research
Prestige Institute of Management & Research Indore
07.2013 - 08.2016
Customer Support Executive
Mindscroll Infotech Pvt. Ltd.
08.2011 - 03.2012
BBA - Foreign Trade
Jiwaji University
07.2007 - 06.2010
No Degree - Commerce
Devi Ahilya School
07.2006 - 06.2007
No Degree -
B.S.N.
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