Akshat Dhabi
Bengaluru,KA
Summary
Experienced Product Manager with a solid technical foundation and a knack for leading cross-functional teams, I'm committed to delivering outstanding user experiences and data-informed strategies. With experience of launching 4 products from 0 to 1 and then taking them on a journey to 100, I'm fueled by innovation and thrive on solving complex challenges, ensuring project excellence throughout.
Overview
7
7
years of professional experience
Work History
Product Manager
Threado
Bengaluru
07.2022 - Current
- Launched Threado AI, LLM powered solution for sass businesses of all sizes to deflect up to 70% of repetitive support queries and up to 60% reduction in TAT in customer support.
- Launched Community Roundup, achieving a 10% increase in user engagement in the first quarter.
- Developed an automation analytics tool that led to a 25% improvement in workflow efficiency.
- Collaborated with product marketing to expand adoption, leading to a 20% increase in DAU.
Product Manager
Yellow.ai
Bengaluru
01.2022 - 07.2022
- Led the shift to a product-led and sales hybrid growth model, opening new growth avenues.
- Successfully launched SLA management for Inbox, reducing breaches by 40%.
- Collaborated with product marketing to develop and implement targeted campaigns and communication strategies for Email Helpdesk launch.
Associate Product Manager
Yellow.ai
Bengaluru
01.2021 - 12.2021
- Managed Yellow.ai's Inbox module
- Launched Email Ticketing module, improving omnichannel capabilities and expanding revenue by $1 Mn.
- Created workflow builder, boosting agent efficiency by 20%
- Led the foundation for Customer Data Platform, for a 360 deg support experience.
- Managed product communication, increasing engagement and retention.
Associate Product Manager
Signzy
Bengaluru
11.2020 - 01.2021
- Managed Video KYC product used by leading financial institutions such as Bob and CitiBank.
- Automated analytics systems, shaving off 20+ hours of manual work per week by the team.
- Introduced audit log system and skill-based assignment systems in the VKYC suite.
Associate Product Manager
Kommunicate
Bengaluru
12.2019 - 11.2020
- Increased product integration by 15% by overhauling the on-boarding experience.
- Introduced user analytics with Mixpanel and Metabase for data-driven decision-making.
- Prototyped, designed, developed, and shipped Kompose bot builder an in-house bot building solution.
- Optimized analytics to increase conversion from demo to paid customers by 4%.
Software Engineer
Kommunicate
Bengaluru
07.2018 - 12.2019
- Conceptualized, developed, and launched Helpcenter to allow support teams to create knowledge bases with ease leading to a 10% increase in upsells.
- Managed the MERN stack app and Javascript-based web widget for the platform.
- Built the Kommunicate website, increasing brand visibility by 30%.
- Collaborated with marketing team for building for high-converting landing pages.
Graphic Designer
AddAnyProject
Jaipur
10.2016 - 07.2017
- Developed and designed visually striking branding assets and advertising collateral for social media posts for the organization and its clients.
- Managed social media posts and advertisements.
Education
Bachelors in Computer Applications -
Skills
- Problem Solving
- Adaptability
- Leadership
- Product Management
- Product Design
- Data Analysis
Timeline
Product Manager - Threado
07.2022 - Current
Product Manager - Yellow.ai
01.2022 - 07.2022
Associate Product Manager - Yellow.ai
01.2021 - 12.2021
Associate Product Manager - Signzy
11.2020 - 01.2021
Associate Product Manager - Kommunicate
12.2019 - 11.2020
Software Engineer - Kommunicate
07.2018 - 12.2019
Graphic Designer - AddAnyProject
10.2016 - 07.2017
Manipal University Jaipur - Bachelors in Computer Applications,