Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Akshata Kavali

Bangalore

Summary

An enthusiastic, self-motivated professional with 7 years of overall IT experience. I aspire, plan and execute to obtain a dynamic and challenging opportunity so that I enhance and strengthen my professional skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Salesforce
Bangalore
07.2021 - Current
  • Assisting customers in troubleshooting and debugging their issues in Marketing Cloud
  • Experience in Email Studio, Einstein, Journey Builder, Automation Studio and Analytics Builder
  • Basic Experience in Marketing Cloud Connector and APIs
  • Skilful in Einstein Email Recommendations, Datorama and Standard Reports
  • Mentoring new joiners and assisting colleagues within the team
  • Delivering detailed information along with the necessary help articles to the customer depending on the case intensities
  • Co-ordinating with the CCE team, Product Swarms and Account Executive whenever required
  • Handled high severity cases efficiently whenever the customer required quick resolutions
  • Completed the necessary internal trainings within the given time and persistently updated myself with each Marketing Cloud release.

Associate Consultant

Capgemini
06.2017 - 06.2021
  • Working Knowledge in build and configuration of Email Studio, Automation Studio, Journey Builder
  • Good working experience in Ampscript like creation of Relational and Transactional emails
  • Responsible for creating User-Initiated Sends and Triggered Sends for customers' email deliveries
  • Worked in Adobe Campaign wherein have created marketing campaigns and transactional emails for various business requirements
  • Worked in Support to help clients resolve their issues related to Marketing Cloud.

Education

Bachelor of Engineering & Technology - Computer Science

SRM University

Skills

  • Email Studio
  • Einstein & Analytics
  • Automation Studio
  • Journey Builder
  • Marketing Cloud Connect

Certification

  • Salesforce Marketing Cloud Email Specialist
  • Salesforce Marketing Cloud Administrator
  • Salesforce Associate
  • Salesforce Marketing Cloud Consultant

Accomplishments

  • 1x Ranger - Achieved Ranger status in Trailblazer

Affiliations

  • Organized Coaching sessions on Einstein features in Marketing Cloud

Timeline

Technical Support Engineer

Salesforce
07.2021 - Current

Associate Consultant

Capgemini
06.2017 - 06.2021

Bachelor of Engineering & Technology - Computer Science

SRM University

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Akshata Kavali