Akshat Tandon
Gurgaon,HR
Summary
Confident Program Manager skilled at operating departments efficiently to meet goals. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, and streamlining internal systems.
Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
4
4
years of professional experience
Work History
Program Manager
Great Learning
Gurugram
03.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Coached team members on productivity strategies to accomplish challenging goals.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Monitored progress of learner and adjusted instructional strategies to meet specific needs more efficiently.
Associate Project Consultant
CVENT INC.
Gurugram
09.2021 - 03.2022
- Assisted team members and customers in finding products.
- Developed expertise and knowledge for consistent delivery of outstanding quality services.
- Led steady and productive operations.
- Worked with product development team members to optimise product specifications.
- Built close relationships with key customers, thought leaders and industry influencers to stay abreast of emerging market trends and applications.
Senior Associate
Teleperformance India Pvt. Ltd.
Gurugram
09.2020 - 09.2021
- Designed and implemented a research agenda to inform strategic or business planning processes.
- Consistently exceeded productivity targets month-on-month through efficient customer service.
- Resolved customer queries promptly using de-escalation techniques.
- Onboarded new customers by creating accounts and setting up personal details using CRM software.
- Produced detailed, accurate reports on customer support ticket successes and failures to develop strategies for improvement.
Customer Service Associate
WNS Global Services PVT. LTD..
Gurugram
02.2019 - 09.2020
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
- Used excellent sales and upselling skills to increase customer order value while purchasing products.
- Used CRM systems to obtain knowledge of previous correspondence on customers, using this to upsell during communications and increase company profits.
- Responded to customer emails, letters and phone calls within company's communication targets.
Education
Bachelor of Arts - Arts
Himalayan Garhwal University
Pauri Garhwal2020
12th - Science
PMS Public School
Moradabad2017
10th - Science
PMS Public School
Moradabad2015
Skills
- Team leadership and direction
- Program Leadership
- Performance Monitoring
- Project review
- Sales driven
- Customer service
- Customer needs analysis
- Problem-solving
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Program Manager
Great Learning
03.2022 - Current
Associate Project Consultant
CVENT INC.
09.2021 - 03.2022
Senior Associate
Teleperformance India Pvt. Ltd.
09.2020 - 09.2021
Customer Service Associate
WNS Global Services PVT. LTD..
02.2019 - 09.2020
Bachelor of Arts - Arts
Himalayan Garhwal University
12th - Science
PMS Public School
10th - Science
PMS Public School
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