Akshay Bodkhe
Pune
Summary
Detail-oriented Application Support Engineer with 1+ year of experience troubleshooting and configuring applications, addressing client-reported issues, and improving system performance. Collaborative team player with demonstrated ability to effectively collaborate with QA and engineering teams to efficiently resolve problems. Proven track record in discussing and assessing client-suggested enhancements with product managers, including evaluating feasibility and providing accurate ETAs. Experienced in working with various integration platforms, such as Salesforce, Quickbooks and Avalara, to ensure seamless integration and optimal functionality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Ordway labs
06.2023 - Current
- Provided level 1 and 2 support for critical applications, for a cloud-based SaaS platform used by over 1000 users globally.
- Analyzed logs and system metrics to identify root causes of customer issues and escalated complex incidents to engineering teams.
- Collaborated with product managers and QA during release cycles to ensure support readiness and updated knowledge base articles.
- Wrote custom SQL queries to assist clients with data extraction, issue validation, and report generation.
- Reduced average ticket resolution time by 20% through improved documentation and process enhancements.
Education
Bachelors of Engineering - Electronics and telecommunications
Pune Institute of Computer Technology
Pune, Maharashtra05.2023
Skills
Languages : SQL, Bash, Python (basic scripting)
Tools: Postman, JIRA, Zendesk
Databases: MySQL, PostgreSQL
Others: REST APIs, Monitoring & Alerting Systems, Grafana Log Analysis
Websites
Certification
Learn C++ Programming - Deep Dive in C++, Udemy, Abdul Bari
Languages
English
Hindi
Marathi
Interests
Reading, cycling
Timeline
Application Support Engineer
Ordway labs
06.2023 - Current
Bachelors of Engineering - Electronics and telecommunications
Pune Institute of Computer Technology
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