Summary
Skills
Overview
Core Competencies
Work History
Education
Certification
BusinessAnalyst

Vaibhav Dhopte

Application Support Engineer
Hyderabad

Summary

Results-driven Application Support Engineer with nearly 3 years of experience supporting business-critical applications in production environments. Adept at resolving complex technical issues, managing application releases, and ensuring system availability. Proficient in PL/SQL, UNIX/Linux scripting, and ITIL-based support processes. Demonstrated success in working with cross-functional teams, performing root cause analysis, and improving application stability. Now seeking to contribute my skills as an Application Support Analyst at Citi.

Skills

~ Languages/Scripting: PL/SQL, PostgresSQL, Shell Scripting, Python (Basics)

Overview

3
3

Years of Professional Experience

7
7
Certificates

Core Competencies

  • Application Support & Troubleshooting
  • Incident & Problem Management (ITIL)
  • Release Management & Post-Release Validation
  • Automation using Scripting
  • Stakeholder & User Communication
  • Risk Assessment & Compliance

Work History

Application Support Engineer

Rubus Digital Inc.
09.2022 - 07.2025
  • Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
  • Addressed technical issues and guided end users through resolution.
  • Strengthened client relationships through effective communication and prompt resolution of concerns.
  • Increased customer satisfaction by providing exceptional support and resolving issues quickly.
  • Provided L1/L2 support for critical internal applications, ensuring minimal downtime and quick resolution.
  • Used Oracle PL/SQL for live data issue resolution, report generation, and script-based automation.
  • Developed UNIX shell scripts to automate log analysis and recurring system health checks.
  • Executed post-release validations and participated in infrastructure change validations.
  • Collaborated with DevOps and QA teams for patching, bug-fixing, and support tool improvements.
  • Monitored applications using AppDynamics and Kibana for real-time issue alerts.
  • Conducted DR (Disaster Recovery) tests and helped prepare DR plans and reports.
  • Documented support procedures, known issues, and SOPs to improve onboarding and troubleshooting.

Intern

Rubus Digital Inc
06.2022 - 08.2022
  • Gained valuable experience working within the technology domain, applying academic concepts to real-world industry scenarios.
  • Supported staff members in their daily operational tasks, reducing workload burden and enabling focus on high-priority initiatives.
  • Supported production monitoring and generated performance and issue-tracking reports.
  • Analyzed recurring issues and collaborated with cross-functional teams to identify root causes and propose solutions.
  • Assisted in documenting support processes, creating SOPs for issue handling and escalation.
  • Contributed to task automation by scripting small utilities using shell scripting, improving efficiency in routine operations.

Education

MBA - Finance

Nagpur University
Nagpur, Maharashtra
10.2024 - Current

Bachelor of Engineering -

Nagpur University
Nagpur, Maharashtra
07.2017 - 11.2020

Certification

Microsoft Azure for Data Engineering – Coursera, Jun 2024

Similar Profiles

CREATE PROFILE
Vaibhav DhopteApplication Support Engineer