Years of Professional Experience
Vaibhav Dhopte
Application Support Engineer
Hyderabad
Summary
Results-driven Application Support Engineer with nearly 3 years of experience supporting business-critical applications in production environments. Adept at resolving complex technical issues, managing application releases, and ensuring system availability. Proficient in PL/SQL, UNIX/Linux scripting, and ITIL-based support processes. Demonstrated success in working with cross-functional teams, performing root cause analysis, and improving application stability. Now seeking to contribute my skills as an Application Support Analyst at Citi.
Skills
~ Languages/Scripting: PL/SQL, PostgresSQL, Shell Scripting, Python (Basics)
~ Tools & Platforms: Oracle, PostgreSQL, Jira, ServiceNow, Grafana, Nagios
~ Monitoring & Logging: AppDynamics, Kibana, CloudWatch
~ Processes: ITIL (Incident, Problem, Change Mgmt), Disaster Recovery Testing
~ Operating Systems: UNIX/Linux, Windows
~ Version Control / CI: Git, Jenkins (basic exposure)
~ Others: Post-deployment health checks, Documentation, Risk & Vulnerability Analysis
Overview
3
3
7
7
Certificates
Core Competencies
- Application Support & Troubleshooting
- Incident & Problem Management (ITIL)
- Release Management & Post-Release Validation
- Automation using Scripting
- Stakeholder & User Communication
- Risk Assessment & Compliance
Work History
Application Support Engineer
Rubus Digital Inc.
09.2022 - 07.2025
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Provided L1/L2 support for critical internal applications, ensuring minimal downtime and quick resolution.
- Used Oracle PL/SQL for live data issue resolution, report generation, and script-based automation.
- Developed UNIX shell scripts to automate log analysis and recurring system health checks.
- Executed post-release validations and participated in infrastructure change validations.
- Collaborated with DevOps and QA teams for patching, bug-fixing, and support tool improvements.
- Monitored applications using AppDynamics and Kibana for real-time issue alerts.
- Conducted DR (Disaster Recovery) tests and helped prepare DR plans and reports.
- Documented support procedures, known issues, and SOPs to improve onboarding and troubleshooting.
Intern
Rubus Digital Inc
06.2022 - 08.2022
- Gained valuable experience working within the technology domain, applying academic concepts to real-world industry scenarios.
- Supported staff members in their daily operational tasks, reducing workload burden and enabling focus on high-priority initiatives.
- Supported production monitoring and generated performance and issue-tracking reports.
- Analyzed recurring issues and collaborated with cross-functional teams to identify root causes and propose solutions.
- Assisted in documenting support processes, creating SOPs for issue handling and escalation.
- Contributed to task automation by scripting small utilities using shell scripting, improving efficiency in routine operations.
Education
MBA - Finance
Nagpur University
Nagpur, Maharashtra 10.2024 - Current
Bachelor of Engineering -
Nagpur University
Nagpur, Maharashtra 07.2017 - 11.2020
Certification
Microsoft Azure for Data Engineering – Coursera, Jun 2024