Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

AKSHAY DANDEKAR

Technical Support Engineer
Bengaluru,KA

Summary

Results-oriented Operations and Technical Support Specialist with over 6 years of experience in SaaS platform support, regulatory processes, and cloud system operations. Expertise in customer onboarding, API integration, workflow automation, and process improvement drives efficiency and enhances user satisfaction. Knowledgeable Technical Engineer adept at diagnosing, troubleshooting, and resolving complex technical issues while consistently delivering effective solutions. Demonstrated commitment to exceptional customer service and problem-solving ensures seamless user experiences and fosters long-term client relationships.

Overview

8
years of professional experience

Work History

ENPHASE ENERGY

Technical Support Engineer
11.2022 - 06.2025

Job overview

  • Delivered operational and technical support for a SaaS solar platform, managing onboarding and troubleshooting for new users and systems.
  • Handled 15-20 real-time technical chats daily, consistently maintaining SLA compliance and over 95% CSAT.
  • Supported benefits setup and cloud platform integration using REST APIs.
  • Created internal documentation and identified automation opportunities to improve operational workflows.
  • Collaborated with R&D and product teams to implement scalable improvements to onboarding and support processes.

RIZONA SOFTWARE PVT LTD

Team Leader Operations
11.2021 - 11.2022

Job overview

  • Oversaw the daily functions of production and delivery teams while implementing operational best practices across the organization.
  • Led strategy formulation, conducted team training, and monitored progress to meet performance goals.
  • Ensured high standards of quality and efficiency in service delivery and drove improvements in operational workflows.

VODAFONE SHARED SERVICES (VOIS)

Technical Support Specialist
11.2018 - 11.2021

Job overview

  • Conducted Tier 2 operations and technical support for enterprise-level cloud communication platforms.
  • Used tools including Datadog and Salesforce for diagnostics, ticketing, and workforce optimization.
  • Initiated process documentation for recurring tasks, which improved resolution workflows by 20%.
  • Trained more than 10 new team members and supported backend registrations and escalations.

TTEC

Fraud Analyst (Airbnb Client)
05.2017 - 11.2018

Job overview

  • Executed compliance investigations on suspicious transactions, leading to improved fraud detection protocols.
  • Created structured documentation and coordinated with global risk teams to standardize operational practices.
  • Reviewed and responded to inbound communications related to account verification and regulation.

Education

International Institute of Business Studies
Bengaluru, India

MBA from Business Analytics and Marketing
01.2023

University Overview

  • Thesis Paper: A study on predictive analysis for sales forecasting in Enphase Energy


Jawaharlal Nehru Technological University

B.Tech from Computer Science Engineering
01.2016

University Overview

Skills

Technical: Python (Basics), JAVA (Basics), Linux

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Accomplishments

Accomplishments
  • Achieved a 95% First Contact Resolution Rate at Enphase.
  • Recognized for maintaining 95%+ CSAT scores handling live chat support.
  • Improved team efficiency by 20% through documentation and workflow optimization.
  • Built onboarding manuals to streamline customer and internal operations.

Timeline

Technical Support Engineer
ENPHASE ENERGY
11.2022 - 06.2025
Team Leader Operations
RIZONA SOFTWARE PVT LTD
11.2021 - 11.2022
Technical Support Specialist
VODAFONE SHARED SERVICES (VOIS)
11.2018 - 11.2021
Fraud Analyst (Airbnb Client)
TTEC
05.2017 - 11.2018
Jawaharlal Nehru Technological University
B.Tech from Computer Science Engineering
International Institute of Business Studies
MBA from Business Analytics and Marketing

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AKSHAY DANDEKARTechnical Support Engineer