AKSHAY KANDALKAR
Amravati,Maharashtra
Summary
Professional bank branch manager, proficient in all aspects of bank management and operation, including account management, customer service, staff coordination, and product sales. Prior experience provided opportunity to supervise account growth, and in that span, savings and TD account establishment increased by over 40 percent. This is combined with exemplary service skills and thorough knowledge of the banking industry. Dedicated to effective and innovative management techniques to ensure the success of the branch.
Overview
9
9
years of professional experience
Work History
Cluster Operations Manager
Sahayog Multistate Credit Society
02.2024 - Current
- Managed scheduling, training and inventory control.
- Responsible for managing 15 branches and 45 members team in entire cluster.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Measured and reviewed performance via KPIs and metrics.
- Implemented policies and standard operating procedures and managed quality, customer service.
Deputy Branch Manager Band II
ICICI Bank
12.2022 - 02.2024
- Leading a team for marketing activities and all.
- Complete Retail banking of branch for their GL growth, Operations, Compliance, Credit & Loan Administration and Customer services
- Accountable for achievement of monthly branch staff wise sale target across all product
- Responsible for customer service and compliance at branch level.
- Growing bank’s number of accounts and TD.
- Maintains and oversees all banking procedures and processes.
- Primary focus is on customer acquisition for Gold loan, FD, and KCC.
- Leading the team of branch to ensure optimum productivity.
- Responsible for achieving monthly assign Life insurance and General insurance target.
Assistant Manager
ESAF Small Finance Bank
12.2019 - 11.2022
- Complete Retail banking of branch for their GL growth, Operations, Compliance, Credit & Loan Administration and Customer services
- Accountable for achievement of monthly branch staff wise sale target across all product.
- Responsible for customer service and compliance at branch level.
- GL book building.
- Manage very important customers HNIs/ Government / Social Deposit etc. to discuss their needs, outlining appropriate services and resolving problems as appropriate.
- Oversees budget reports, preparation of budgets, and analysis of budgets.
- Responsible for verifying the KYC of all new accounts.
- Leading the team of branch to ensure optimum productivity.
- Maintains and oversees all banking procedures and processes.
- Leading a team for marketing activities and all.
- Growing bank’s number of accounts and TD.
IT Officer
The Amravati Merchants Co-Op Bank Ltd
05.2017 - 12.2019
- Service as an I.T. Officer Management of I.T. asset in bank branches.
- Proper maintenance of computers in branches.
- Timely reporting of banking data to Income TAX department.
- CTR & STR, FIUIND Reporting, DEA Fund Reporting.
- Clearing cheques processing through CTS.
- New CBS software implementation.
- EDP Audit handling, Statutory Audit handling and spot closing of quires.
EDP Manager
Mahatma Fule Urban Co-Op Bank Ltd
11.2015 - 05.2017
- Service as an I.T. Officer Management of I.T. asset in bank branches.
- Proper maintenance of computers in branches.
- Statutory Audit handling and spot closing of quires.
- Also carried responsibility of authorizer.
Education
Master of Computer Applications - Computer Application
Sant Gadgebaba Amravati University, Amravati
Amravati08.2014
Bachelor of Computer Applications - Computer Application
Sant Gadgebaba Amravati University, Amravati
Amravati, India07.2011
Skills
- Problem-Solving
- Leadership
- Operations Management
- Customer Service
- Time Managment
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Cluster Operations Manager
Sahayog Multistate Credit Society
02.2024 - Current
Deputy Branch Manager Band II
ICICI Bank
12.2022 - 02.2024
Assistant Manager
ESAF Small Finance Bank
12.2019 - 11.2022
IT Officer
The Amravati Merchants Co-Op Bank Ltd
05.2017 - 12.2019
EDP Manager
Mahatma Fule Urban Co-Op Bank Ltd
11.2015 - 05.2017
Master of Computer Applications - Computer Application
Sant Gadgebaba Amravati University, Amravati
Bachelor of Computer Applications - Computer Application
Sant Gadgebaba Amravati University, Amravati
Affiliations
- Achived 2nd rank in cluster. Qualified in PNB Metlife R&R for getting 2nd position in cluster in the month of March 2022.
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