Akshay Kumar
Delhi
Summary
Desiring a challenging opportunity that promotes continuous learning and growth, enabling impactful contributions to organizational success through proficiency in MIS and operations management
Overview
9
9
years of professional experience
Work History
Deputy Manager - HR Reporting
CARS24 Services Pvt Ltd
Gurgaon
11.2023 - Current
- Streamlined reporting processes, with real-time dashboards for candidate pipeline tracking.
- Built dashboards to analyze sourcing efficiency and hiring trends.
- Developed recruitment metric dashboards to support data-driven decisions.
Team Leader - Business Analyst
Gloviba Services Pvt. Ltd.
03.2021 - 11.2023
- Designed and maintained chat/email dashboards to boost user engagement at Cred.
- Managed weekly, monthly, and quarterly business review data.
- Created agent stack rankings and incentive performance reports to drive motivation.
Team Leader - MIS
AMS Comtel BPMS Pvt. Ltd.
09.2018 - 03.2021
- Created daily revenue and portfolio trackers.
- Delivered login and agent productivity reports.
- Compiled monthly billing details, and performance rankings.
- Provided actionable insights for leadership reviews.
Supervisor - EFS (Operations)
E-Com Express Pvt. Ltd.
01.2018 - 09.2018
- Tracked inventory movement and improved operational efficiency through inward/outward, and order TAT reports.
MIS Executive
Vertex Customer Management India Pvt. Ltd.
09.2016 - 01.2018
- Developed internal and client-facing dashboards for daily/monthly insights, and agent performance evaluation.
- Managed VOC dashboards to track conversions and analyze unpaid data.
Education
Bachelor of Arts -
Delhi University, School of Open Learning
Delhi01-2017
Senior Secondary School -
CBSE Board
New Kondli, Delhi01-2012
Secondary School -
CBSE Board
Kondli, Delhi01-2010
Skills
- Advanced Excel and Tableau
- Dashboard creation and data analysis
- Reporting automation and analytical reporting
- Team management and interpersonal skills
- Deadline-oriented and adaptable
Timeline
Deputy Manager - HR Reporting
CARS24 Services Pvt Ltd
11.2023 - Current
Team Leader - Business Analyst
Gloviba Services Pvt. Ltd.
03.2021 - 11.2023
Team Leader - MIS
AMS Comtel BPMS Pvt. Ltd.
09.2018 - 03.2021
Supervisor - EFS (Operations)
E-Com Express Pvt. Ltd.
01.2018 - 09.2018
MIS Executive
Vertex Customer Management India Pvt. Ltd.
09.2016 - 01.2018
Bachelor of Arts -
Delhi University, School of Open Learning
Senior Secondary School -
CBSE Board
Secondary School -
CBSE Board
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