AKSHAY MOHADIKAR
Nagpur
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dynamic leader with success spearheading tactical planning and leading teams through diverse operational requirements. Skilled trainer and mentor to subordinate personnel to improve productivity and technical understanding while maximizing team performance.
Overview
7
7
years of professional experience
Work History
Warranty Operation
TATA MOTORS CAR PLANT PVT LTD
PUNE
04.2024 - Current
- Developed and implemented new policies and procedures to ensure compliance with applicable regulations.
- Coordinated with other departments to ensure mission readiness.
- Maintained records pertaining to personnel, supplies, training materials, and other items necessary for successful warranty operation.
- Researched new technologies and techniques relevant to improving mission effectiveness.
- Organized staff meetings to discuss current issues affecting the unit's mission objectives.
- Monitored progress of subordinate units during field exercises and evaluated their performance.
- Interpreted and enforced rules, regulations, policies, and directives from higher headquarters.
- Managed daily warranty operations within the unit, including scheduling personnel and assigning tasks.
- Claiming process for overall pan india operation at the sit in plant.
- Identified problems for technical issue & discuss with team & quality department for better understanding.
- Using SAP, CRMDMS for handling overall warranty operation & claims.
- Provided technical advice on a variety of topics related to military operations.
- Discuss or communicate with pan india dealer via outlook for problem solving, any new failure discussing.
Warranty Manager
TATA MOTORS (GIRI MOTORS PVT LTD)
MUMBAI (BHIWANDI)
04.2023 - 03.2024
- Claiming & Settlement Process of Warranty, Extended warranty & AMC/FMS in CRMDMS.
- Handling customer service, service management handling for vehicle, customer problem solving and handling workshop.
- Managing or Handling Rejection failed parts and scrap material.
- Preparing CIR report of all technical warranty related issue for approval and also authorization request approval in CRM.
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
- Identified and resolved technical problems by conducting thorough inspections & assessments.
- Tracking the fail part material to those parts are received in the respective plant or not.
Warranty Manager
TATA MOTORS (AYV BAFNA MOTORS PVT LTD)
CHHATTISGARH
01.2022 - 03.2023
- Handling Warranty, Extended & AMC/FMS Claiming process in CRMDMS.
- Working Role of Floor Supervisor for troubleshooting, problem solving of technical issue & diagnosis.
- Handling Customer Services Support, Customer Services & Planning new things how I explain the overview technical, warranty & AMC/FMS process.
- Preparing CIR report of all technical warranty related issue for approval and also authorization request approval in CRM.
- Handling overall CRM and also performing Service Advisor role in workshop, handling all CRM related issues.
- Managing overall operations and handling manpower in workshop.
- Reviewed and analyzed system data to identify escalations and problems.
Service Engineer/Warranty Engineer
TATA MOTORS (M.S. AUTOMOTIVE SERVICES PVT LTD)
NAGPUR
07.2017 - 12.2021
- Handling Warranty & AMC/FMS Claiming process in CRMDMS.
- Working Role of Floor Supervisor for troubleshooting, problem solving of technical issue & diagnosis.
- Handling Customer Service, preparing CIR report all technical warranty related issues.
- Handling overall CRM and also performing Service Advisor role in workshop, handling all CRM related issues.
- I explain the overview technical, warranty& AMC/FMS process to the customer & team.
- Managing all warranty related failed parts, tracking failed part to received in plant or not.
Education
Bachelor of Engineering - Mechanical Engineering
Rashtra Santh Tukdoji Maharaj of Nagpur University
Nagpur06-2017
HSC - Science Education
Prerna Junior College of Science
Nagpur02-2013
SSC - Lower English
D.D. Nagar Vidyalaya College
Nagpur03-2010
Skills
- Good trouble shooting
- Adapt quickly to the situation and solve the problems related to vehicles
- Analytical thinking (Smart work)
- Written and verbal communication
- Efficient problem-solving
- Excellent sensory evaluation techniques
- Vehicle operations for warranty
- Team work
- Problem-solving abilities
- Operations Management
Computer Proficiency
- MS-Office
- Microsoft Excel
- Power Point Presentation
- Microsoft Word
Languages
Marathi
First Language
Marathi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Strength
- As far as my strengths are concerned I am a very quick learner, hardworking & punctual about my responsibilities, love to do new thinks, ideas & can easily adapt different changing environment.
Hobbies
- Playing Cricket
- Dancing
- Books Reading
- Kho-Kho
Additional Information
Personal Details:
- Name : Akshay Shatrughan Mohadikar
- Father's name : Shatrughan K. Mohadikar
- Sex : Male
- Date of birth : 15 July 1995
- Marital status : Single
- Permanent address : Plot no.73 shriram nagar ,near chamat lawn, kharbi road ,Nagpur-440035.
Timeline
Warranty Operation
TATA MOTORS CAR PLANT PVT LTD
04.2024 - Current
Warranty Manager
TATA MOTORS (GIRI MOTORS PVT LTD)
04.2023 - 03.2024
Warranty Manager
TATA MOTORS (AYV BAFNA MOTORS PVT LTD)
01.2022 - 03.2023
Service Engineer/Warranty Engineer
TATA MOTORS (M.S. AUTOMOTIVE SERVICES PVT LTD)
07.2017 - 12.2021
Bachelor of Engineering - Mechanical Engineering
Rashtra Santh Tukdoji Maharaj of Nagpur University
HSC - Science Education
Prerna Junior College of Science
SSC - Lower English
D.D. Nagar Vidyalaya College
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