Akshay Saini
Customer Service Representative
Dehradun
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Fraud and Risk Analyst
iEnergizer
Dehradun
06.2018 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Provided exemplary level of customer service to clients and company personnel.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Increased customer satisfaction by resolving issues.
Senior Technical Support Specialist
Tech Net Era
Dehradun
11.2015 - 04.2018
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve Website issue.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
Senior Executive
E Voice K.P.O.
Dehradun
10.2013 - 11.2015
- .
- Streamlined operations to maximize business efficiency and profits.
- Increased sales $[Amount]through aggressive sales program overhaul, market campaigns and new product launches.
- Directed market expansions to propel business forward, meet changing customer needs.
- Identified opportunities to improve business process flows and productivity.
Customer Service Associate
ISON B.P.O.
Dehradun
03.2012 - 10.2013
Education
10th
Kendriya Vidhalaya
Air Force Station Thane 04.2006 - 05.2007
12th Standard
Open Board
Dehradun 04.2009 - 05.2010
Bachelor of Science -
Shridhar University
Pilani Rajasthan 06.2010 - 07.2013
Skills
Fraud claims handling
Vulnerability and risk assessment
Fraud understanding
Product and service expertise
Interpersonal and client communications
Timeline
Fraud and Risk Analyst
iEnergizer
06.2018 - Current
Senior Technical Support Specialist
Tech Net Era
11.2015 - 04.2018
Senior Executive
E Voice K.P.O.
10.2013 - 11.2015
Customer Service Associate
ISON B.P.O.
03.2012 - 10.2013
Bachelor of Science -
Shridhar University
06.2010 - 07.2013
12th Standard
Open Board
04.2009 - 05.2010
10th
Kendriya Vidhalaya
04.2006 - 05.2007