Akshay Saini
Customer Service Representative
Dehradun
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Fraud and Risk Analyst
iEnergizer
Dehradun
06.2018 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Provided exemplary level of customer service to clients and company personnel.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Increased customer satisfaction by resolving issues.
Senior Technical Support Specialist
Tech Net Era
Dehradun
11.2015 - 04.2018
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve Website issue.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
Senior Executive
E Voice K.P.O.
Dehradun
10.2013 - 11.2015
- .
- Streamlined operations to maximize business efficiency and profits.
- Increased sales $[Amount]through aggressive sales program overhaul, market campaigns and new product launches.
- Directed market expansions to propel business forward, meet changing customer needs.
- Identified opportunities to improve business process flows and productivity.
Customer Service Associate
ISON B.P.O.
Dehradun
03.2012 - 10.2013
Education
10th
Kendriya Vidhalaya
Air Force Station Thane 04.2006 - 05.2007
12th Standard
Open Board
Dehradun 04.2009 - 05.2010
Bachelor of Science -
Shridhar University
Pilani Rajasthan 06.2010 - 07.2013
Skills
Fraud claims handling
Timeline
Fraud and Risk Analyst
iEnergizer
06.2018 - Current
Senior Technical Support Specialist
Tech Net Era
11.2015 - 04.2018
Senior Executive
E Voice K.P.O.
10.2013 - 11.2015
Customer Service Associate
ISON B.P.O.
03.2012 - 10.2013
Bachelor of Science -
Shridhar University
06.2010 - 07.2013
12th Standard
Open Board
04.2009 - 05.2010
10th
Kendriya Vidhalaya
04.2006 - 05.2007
Similar Profiles
Hgjhgy YuijhghjghHgjhgy Yuijhghjgh
Senior Quality Analyst at iEnergizerSenior Quality Analyst at iEnergizer
Shubham GuptaShubham Gupta
Customer Service Representative at IEnergizerCustomer Service Representative at IEnergizer
Vikas PaliwalVikas Paliwal
Technical Support Executive at IenergizerTechnical Support Executive at Ienergizer
Deepak RathoreDeepak Rathore
Senior Financial Analyst (Expert) FP&A at IEnergizerSenior Financial Analyst (Expert) FP&A at IEnergizer
ANKIT BAHUGUNAANKIT BAHUGUNA
Territory Business Executive at TALENT INDIA AHMEDABADTerritory Business Executive at TALENT INDIA AHMEDABAD