Akshay Sapar

• Responsible for end-to-end handling of outreach campaigns for services and solutions offered by the organization
• Involved in working both collaboratively and independently to design and execute outreach projects
• Experienced in designing and executing projects around Cloud, Data, Modern Application Delivery and Talent solutions offered by the organization
• Experienced in Contact Discovery, Lead Generation, Market Research and Email Outreach
• Primarily involved in using tools like LinkedIn Sales Navigator, Zoominfo, HubSpot, Sequence Workflows etc.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.

• Involved in business development and client services activities for the firm
• Experience into Lead Generation, Market Research, Client Management and Customer Acquisition
• Knowledge of Intellectual Property rights viz. Patents, Copyright, TradeMark
• Reached out to potential customers via telephone, email and in-person inquiries.

• Responsible for end-to-end primary consumer and customer research studies to support customer-centric decision making for the organization
• Experienced in BANT campaign, CDQA campaign, Microsoft Excel projects, Job Function Mapping, Contact Discovery etc.
• Primary use of tools like LinkedIn Sales Navigator, ZoomInfo & Bloomberg
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
• Interpreted data and made recommendations from findings.

A) Amazon India Voice Process

• Responsible for Customer Account Management, Call Handling, and addressing customer queries
• Performed quality assurance of incoming calls and reported findings to superiors involved
• Made reasonable procedure exceptions to accommodate unusual customer requests

B) Amazon US Email Process

• Responsible for handling customer queries on email
• Resolved conflicts, determined customer needs, set appropriate expectations and provided accurate solutions

C) Aetna Insurance

• Service provider account and location mapping

• Responsible for handling front office activities like call handling, guest and visitor management, register maintenance etc.
• Responsible for Reporting, Canteen Management, Housekeeping Services, Vendor Management and Vendor Compliance Management
• Maintained detailed knowledge on the Emergency Response Team and working of the BMS, Telephone room in this regard
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.