A result-driven professional offering over 8 years of experience in Marketing and Account Management and knowledge of E-commerce Industry. Worked with Cross-Functional team to manage business requirement. An effective communicator and team player with excellent interpersonal skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Senior Analyst
Shopee
Bengaluru
12.2021 - 04.2022
Optimized core processes to improve business performance and operational agility.
Manage the account to generate sales & revenue through advertising, promotion, deals, coupons.
Escalate various issues of sellers to right team.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Proved successful working within tight deadlines and fast-paced atmosphere.
Worked with sellers to understand needs and provide excellent service.
Monitored sellers inventory to keep stock levels updated.
Collaborated with team members to achieve target results.
Account Management Associate
Prione Business Services Private Limited(Amazon.in)
New Delhi
08.2019 - 11.2021
Responsible for making SMB sellers grow on Amazon platform.
Worked on comprehensive account plans & strategies across accounts.
Co-ordinate with clients for sharing creatives for Display Ads
Proved successful working within tight deadlines and fast-paced atmosphere.
Led projects and analyzed data to identify opportunities for improvement
Worked with customers to understand needs and provide excellent service
Monitored company inventory to keep stock levels and databases updated.
Collaborated with team members to achieve target results.
Deputy Manager
Kotak Mahindra Bank
Bengaluru
05.2017 - 04.2019
Assisted senior manager with payroll, scheduling and cash deposits and receipts.
Responsible for tie-up corporate for salary accounts of there employees.
Cross sale other banking products.
Worked collaboratively with Processing and Service team.
Assumed senior management workloads in absence of general manager to maintain operations continuity.
Stayed up to date on changing product and service options to provide top-notch support to customers.
Maintained, documented and presented progress reports to leaders.
Worked collaboratively with Service team.
Enhanced supervisory and leadership abilities by working closely with supervisor.
Senior Business Development Executive
Infocom Network Limited(Tradeindia.com)
Bengaluru
09.2013 - 02.2017
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Kept meticulous client notes and updated account information in company databases.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Identified business development challenges and customer concerns for proactive resolution.
Planned marketing initiatives and leveraged referral networks to promote business development.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Negotiated and closed long-term agreements with new clients in assigned territory.
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Education
PGDBM - Marketing
Wigan & Leigh College
Wigan
05.2011 - 05.2013
B.Comm - Commerce
Uday Pratap Autonomous College
Varanasi
05.2008 - 05.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Client management
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Timeline
Senior Analyst
Shopee
12.2021 - 04.2022
Account Management Associate
Prione Business Services Private Limited(Amazon.in)