AKSHAY MARWAH
Delhi
Summary
Seasoned professional with 18 years in branch banking sales and operations, complemented by 2 years in farm equipment loans. Proven track record in driving strategic initiatives that enhance service delivery and customer satisfaction. Expertise in managing branch operations and maintaining high service standards. Strong analytical and relationship management skills facilitate understanding of client needs and business potential.
Overview
21
21
years of professional experience
Work History
Relationship Manager
ICICI Bank
Satna, MP
2024.04 - 2026.03
- I successfully managed dealership sales of tractors and led initiatives to improve collections and profitability.
- Developed strategies to prevent customer delinquency and reduce bad debts and NPA.
- Conducted regular follow-ups with overdue dealers to ensure timely collections across various demand buckets.
- Collaborated with teams to align sales efforts with organizational policies and regulatory standards.
Deputy Branch Manager
ICICI Bank
Delhi
2022.04 - 2024.03
- Managed all aspects of branch operations at ICICI Bank, ensuring seamless customer service and operational efficiency.
- Developed and implemented strategies to enhance service delivery and branch performance.
- Oversaw sales of various bank products, including CASA, fixed deposits, loans, and credit cards.
- Promoted third-party products such as insurance to enhance customer offerings.
Trade and Compliance Manager
ICICI Bank
Delhi
2020.04 - 2022.03
- Managed trade compliance processes, ensuring timely clearance of Bill of Entry & Export Bills.
- Focused on resolving pendencies in East Delhi, Ghaziabad, and Noida regions. •
- Collaborated with cross-functional teams to streamline compliance operations and enhance efficiency.
Branch Operations Manager
ICICI Bank
Delhi
2010.04 - 2020.03
- Managed operations across 7 ICICI Bank branches in Delhi, ensuring compliance with audit standards.
- Led a dedicated team to enhance sales productivity and operational efficiency.
- Oversaw the implementation of best practices in branch operations, fostering a culture of excellence.
- Promoted various bank products, including CASA, fixed deposits, loans, and credit cards, alongside third-party offerings.
Privilege Banker
ICICI Bank
Delhi, India
2007.04 - 2010.03
- Managed sales of various bank products, including CASA, fixed deposits, loans, and credit cards.
- Promoted third-party products such as insurance to enhance customer offerings.
- Developed strong client relationships to understand their financial needs and provide tailored solutions.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
Customer Service Officer
ICICI Bank
Delhi, India
2005.08 - 2007.03
- Managed sales of various bank products, including CASA, fixed deposits, loans, and credit cards.
- Promoted third-party products like insurance to enhance customer offerings.
- Handled day-to-day operational customer service and resolved client escalations and queries.
Education
B.E - Electrical
Bharati Vidyapeeth College of Engineering
Pune2005-01
Higher Secondary -
St. Xavier's School
New Delhi2001-01
10th -
Cambridge School
Noida1999-01
Skills
- Customer relationship management
- Collection management
- Team collaboration
- Client engagement
- Revenue generation
- Sales and results-focused
Languages
English
Hindi
Timeline
Relationship Manager
ICICI Bank
2024.04 - 2026.03
Deputy Branch Manager
ICICI Bank
2022.04 - 2024.03
Trade and Compliance Manager
ICICI Bank
2020.04 - 2022.03
Branch Operations Manager
ICICI Bank
2010.04 - 2020.03
Privilege Banker
ICICI Bank
2007.04 - 2010.03
Customer Service Officer
ICICI Bank
2005.08 - 2007.03
B.E - Electrical
Bharati Vidyapeeth College of Engineering
Higher Secondary -
St. Xavier's School
10th -
Cambridge School