Akshit Aggarwal

Led tech and growth initiatives with a focus on integration using APIs, collaborated with a cross-functional team to improve NPS and the user journey for payments, with a focus on achieving higher app adoption.

• Directed deployment of advanced data frameworks to expedite go-live time, achieving a 500% increase in live schools.
• Accelerated the go-live process for a new school from 24 hours to a few hours through process refinements.
• Designed & optimized WebView flows for embedded payments, authentication, and content consumption, resulting in easy ERP adoption and increasing app adoption by >50%
• Created extensive PRDs and API documents defining endpoints, data configurations, and security measures like OAuth/API keys, while emphasising troubleshooting practices for postman collection accelerating ERP integrations by 25%
• Led API product strategy, defining REST API endpoints for seamless third-party integrations with ERPs and internal microservices for notification and alert systems, ensuring timely and relevant notifications for all payment and data-related events to all stakeholders, with proactive resolution for over 98% of cases.
• Streamlined payment experience through API optimization, clear CTA, and aligning refund protocols, resulting in faster payments by 25%.
• Collaborated with Customer Success and Support teams to enhance customer support workflows, boosting satisfaction levels by reducing SLAs resulting a increase in NPS by ~40%
• Conducted vendor evaluation and due diligence, assessing API reliability, security compliance, SLAs, and pricing models. Analyzing trade-offs between in-house development and third-party adoption.

Collaborated with leadership and senior team to pinpoint market gaps for new product launches. Defined post launch KPIs and OKRs and collaborated with design and tech to meet objectives

• Drove product development by synchronizing technical functionalities with business goals and user expectations resulting in revenue jump >100% in personal insurance segment.
• Collaborated with design & engineering teams to create wireframes, prototypes, and MVPs
• Drafted comprehensive PRDs and defined relevant KPIs.
• Led Agile scrum meetings to facilitate iterative progress and stakeholder feedback.
• Formulated strategies that enhanced product adoption in diverse market segments.

• As a Fullstack mentor I have guided more the 100 students to complete there nanodegree course and helped them progress in their careers

• The role required in-depth knowledge of the Product and how we communicate and explain the solution efficiently to the client