Summary
Overview
Work History
Education
Skills
Timeline
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Akshit Sharma

Haridwar

Summary

Dynamic Branch Operations Manager at Bajaj Finance Limited with a proven track record in enhancing process efficiency and team performance. Skilled in customer service and adept with Banks ERP, I excel in driving compliance and delivering exceptional service, ensuring operational excellence in the Microfinance division.

Overview

5
5
years of professional experience

Work History

Branch Operations Manager

Bajaj Finance Limited
Saharanpur
05.2024 - Current
  • Overseeing branch operations in the Microfinance Branch, ensuring compliance, process efficiency, team management, and seamless customer service delivery.
  • Reviewed customer account information for accuracy and completeness.

Customer Service Officer (CSO)

Utkarsh Small Finance Bank Limited
Rishikesh
02.2022 - 07.2024
  • Assisted customers with banking services, handled account operations, resolved queries, and ensured high service satisfaction as a Customer Service Officer.
  • Handled escalated customer complaints and disputes in a professional manner.

Accountant

Goel Distributors
Haridwar
03.2022 - 06.2022
  • Handled day-to-day accounting tasks, including billing, and ledger maintenance.

Computer Operator

BHEL Sewage Treatment Plant
Haridwar
09.2021 - 02.2022
  • Managed data entry, record maintenance, and report generation related to plant operations, supporting efficient administration.

Supervisor - Hamilton Houseware Private Limited

Security Intelligence & Manpower Supply
Haridwar
07.2021 - 08.2021
  • Ensuring efficient workforce deployment, adherence to security protocols, and smooth day-to-day functioning.

Paper Verifier

Hero Moto Corp
Haridwar
07.2020 - 07.2021
  • Verified and maintained accuracy of stock vehicle related documents, ensuring compliance and supporting smooth internal processing.

Education

Masters in Business Administration - Finance

IGNOU
true
01-2025

Bachelor of Commerce -

S.M.J.N. (P.G.) College
Haridwar
01-2021

O Level -

National Institute of Electronics And Information Technology
Haridwar
01-2019

XII -

Shri Guru Ram Rai Public School
Haridwar
01-2018

X -

Shri Guru Ram Rai Public School
Haridwar
01-2016

Skills

  • LibreOffice
  • SFDC
  • BR Net
  • Banks ERP
  • Pennant
  • MS Office
  • Team handling
  • Customer service
  • Team collaboration
  • Problem solving

Timeline

Branch Operations Manager

Bajaj Finance Limited
05.2024 - Current

Accountant

Goel Distributors
03.2022 - 06.2022

Customer Service Officer (CSO)

Utkarsh Small Finance Bank Limited
02.2022 - 07.2024

Computer Operator

BHEL Sewage Treatment Plant
09.2021 - 02.2022

Supervisor - Hamilton Houseware Private Limited

Security Intelligence & Manpower Supply
07.2021 - 08.2021

Paper Verifier

Hero Moto Corp
07.2020 - 07.2021

Masters in Business Administration - Finance

IGNOU

Bachelor of Commerce -

S.M.J.N. (P.G.) College

O Level -

National Institute of Electronics And Information Technology

XII -

Shri Guru Ram Rai Public School

X -

Shri Guru Ram Rai Public School
Akshit Sharma