Akshita Dhariwal
Delhi
Summary
Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and deliver legendary service in every interaction.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Senior Busines Development Executive
Infinity Learn
Hyderabad
01.2022 - 06.2022
- Monitor customer preferences to determine the focus of sales efforts.
- Determine price schedules and discount rates.
- Resolve customer complaints regarding sales and service.
- Supervise others and provide on-the-job training.
- Offer customers carry-out service at the completion of transactions.
- Telephone or write letters to respond to customer correspondence or follow up on initial sales contacts.
- Answer telephone calls from potential customers who have been solicited through advertisements.
Business Development Associate
Lido Learning
Noida
11.2020 - 12.2021
- Identify and develop strategic relationships with potential customers
- Teach the student, create a rapport and close sales.
- Assist in the development of a strong pipeline of new customers through direct or indirect customer contact and prospecting.
- Ongoing monitoring and analysis of pipeline to review performance & optimize accordingly to ensure objectives are met.
- Maintaining strong follow-ups and regular feedback calls. Update and create tailored client proposals.
Community Associate
Digital Dukaandar
Delhi
04.2018 - 10.2020
- Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
- Speak to community groups to explain growth and interpret agency purposes, programs, and policies.
- Ensure Zendesk ticketing and maintain customer relations on the platform.
- Research and analyze members' issues or community needs to determine program directions and goals.
- Plan and administer budgets for products, equipment and support services.
- Build a network for the growth of the community and more sales conversion
- organised networking events for the groups.
Education
BBA -
Maharishi University of Information Technology
LucknowSkills
Computer Skills
Communication Skills
Leadership Skills
Organizational Skill
People Skills
Problem-Solving Skill
Certification
ESOL, Arizona State University
Timeline
Senior Busines Development Executive
Infinity Learn
01.2022 - 06.2022
Business Development Associate
Lido Learning
11.2020 - 12.2021
Yoga Teacher Training, Morarji Desai National Institute of Yoga
10-2020
Graphic Design Specialisation, California Institute of the Arts
09-2020
ESOL, Arizona State University
10-2019
Community Associate
Digital Dukaandar
04.2018 - 10.2020
BBA -
Maharishi University of Information Technology