Akshita Sai Tumula
Bengaluru
Summary
Results-driven Functional Consultant and Business Analyst with hands-on experience across the full project lifecycle, specializing in Dynamics 365 CRM and Power Apps. Skilled in bridging business and quality gaps, and technical execution through requirement elicitation, testing strategy, user stories, workflow design, and hands-on API/UAT testing. Seeking functional and business analyst roles to deliver high-quality digital solutions, streamline processes, and drive user adoption.
Overview
4
4
Certifications
2
2
years of professional experience
Work History
Associate Consultant
EY
Bengaluru
07.2024 - Current
- Served as Functional Consultant mapping the complete service request lifecycle for a Unified Journey Project; designed case workflows and user documentation to streamline process tracking and user guide for future projects.
- Managed test planning and created detailed test cases of each sprint for custom Dynamics 365 CRM applications project tracks, engaging directly from early client requirement elicitation through to SIT to minimize quality bottlenecks and gap analysis across every release.
- Conducted end-to-end testing sessions directly with client stakeholders and cross-functional teams, analysed user/bug concerns into actionable developer tasks to drive iterative product and functional enhancements.
- Enhanced and validated user stories, acceptance criteria and work items within Azure DevOps, ensuring alignment between business goals and technical delivery.
- Executed API validation testing using Postman to check system interfaces and backend integration.
- Created functional training manuals and executive presentation decks covering Dynamics 365 configurations, features, and track lifecycles to enable smooth end-user adoption.
- Maintained detailed test suites, functional manuals, and project documentation in Jira and Azure DevOps, providing real-time visibility into release readiness for project stakeholders.
Education
PGDM - General Management
Xavier Institute of Management & Entrepreneurship
Bengaluru04-2024
B.Tech - Computer Science
Marwadi University
Rajkot04-2021
Skills
- Quality assurance
- Business analysis
- Training development
- Project management support
- Collaborative teamwork
- Risk assessment
- Gap Analysis
- Stakeholder Communication
Certification
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Timeline
Associate Consultant
EY
07.2024 - Current
PGDM - General Management
Xavier Institute of Management & Entrepreneurship
B.Tech - Computer Science
Marwadi University