Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akshy Ramasubbu

Senior ServiceNow Consultant
Bengaluru

Summary

Accomplished Senior Systems Engineer with a proven track record at CGI, specializing in ServiceNow Development, ITSM, and CMDB. Demonstrated expertise in enhancing IT operations through innovative integrations, scripting, and automation. Skilled in crafting intuitive service portals and generating insightful reports, significantly improving user experience and operational efficiency. Renowned for exceptional problem-solving abilities, Debugging and a commitment to excellence.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Senior Systems Engineer

CGI
Bengaluru
10.2023 - Current
  • Senior ServiceNow Consultant:
  • Experience with ITSM, CMDB, ITOM & Integrations:
  • Hands-on experience with ServiceNow ITSM modules (Incident, Problem, Change Management) and CMDB for managing IT assets. Skilled in ITOM for improving infrastructure visibility and operations. Integrated external systems using custom APIs, Integration Hub, and Mailbox Integration to automate workflows and data exchange. Configured Event Management and Alert Management to monitor and respond to incidents proactively.
  • Service Catalog & Portal Configuration:
  • Designed and optimized Service Catalog items, including Record Producers and Order Guides. Configured the Service Portal for an intuitive user experience, making service requests and access easier for users.
  • Scripting & Automation:
  • Experienced in Server-Side Scripting (Business Rules, Script Includes) and Client-Side Scripting (Client Scripts, UI Actions, AJAX) to automate processes and improve user interactions. Developed Macros for task automation and optimized workflows.
  • Reporting & Performance Analytics:
  • Developed customized reports and dashboards for insights into service performance, using Performance Analytics (PA) to track and optimize IT services.

Junior ServiceNow Developer

Alten
Chennai
12.2020 - 10.2023
  • Junior ServiceNow Developer
  • Experienced in developing and customizing ServiceNow modules, including Incident Management, Catalog Forms, Record Producers, and User Stories. Skilled in integrating third-party applications with ServiceNow using APIs and Integration Hub. Proficient in building complex reports and dashboards to provide insights into service performance.
  • Scripting & Automation:
  • Hands-on experience with Server Side Scripting for database queries, AJAX for real-time UI updates, and Client-Side Scripting to enhance user interaction. Developed custom solutions using Server-Side Scripting (Business Rules, Script Includes) to automate tasks and ensure seamless workflows.
  • Portal & Workspace Configuration:
  • Configured and customized the Service Portal for an optimized user experience. Designed and implemented Workspaces to improve task management and visibility for users.
  • ServiceNow Administration:
  • Familiar with CMDB management, creating Archive Rules for data retention, and setting up Access Control Lists (ACLs) to secure data and control user access across the platform.

Education

Bachelor of Technology - Computer Science

DR. MGR Educational Research Institute University
Chennai, India
09.2016 - 07.2020

Skills

ServiceNow Development

ITSM

CMDB

ITOM

Service Catalog, Record Producers

Service Portal

Integrations with external applications

Scripting JavaScript Server and Client side

PA ,Reports & Dashboards

ATF

System cloning

Certification

Certified System Administrator

Timeline

Micro Certifications on Various Modules (ServiceNow)

02-2025

Certified System Administrator

10-2024

Senior Systems Engineer

CGI
10.2023 - Current

Junior ServiceNow Developer

Alten
12.2020 - 10.2023

Bachelor of Technology - Computer Science

DR. MGR Educational Research Institute University
09.2016 - 07.2020

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Akshy RamasubbuSenior ServiceNow Consultant