Piyush Swain
Bhubaneshwar
Summary
Senior System Engineer with 3+ years of experience at Infosys, focusing on backend mainframe operations and data migration. Expertise in L3 production support within ServiceNow, effectively resolving critical incidents to maintain system reliability. Proven ability to deliver efficient solutions under pressure, driving operational excellence and enhancing stakeholder satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Infosys
Bhubaneshwar
01.2024 - Current
- Utilized Rumba (Mainframe) alongside various document management solutions (Exstream, Datacap, EOS, Mobius) for delivery of essential documents to users and clients.
- Coordinated requirement gathering, analysis, review, and documentation of reports, guaranteeing efficient execution of Datacap process and proper PDF export to File Net.
- Resolved Job Abend issues through JCL optimization and addressed production challenges
- Proficient L3 production support engineer in ServiceNow specializing in resolution of P2 and P1 level incidents.
- Evaluated data for trends, patterns, and correlations while utilizing problem-solving strategies to overcome business obstacles.
- Detecting and resolving discrepancies in data according to business requirements, examining data through R (tidyverse packages), and offering insights to stakeholders derived from analytical findings.
Systems Engineer
Infosys
Banglore
06.2022 - 12.2023
- Collaborated with Technical Architect and Onshore PoC for effective information gathering.Executed design, development, testing, implementation, and support of Mainframe modules.
- Delivered implementation assistance for code deployments within production environment.
Conducted extraction of Sequence Read Archive data from client's designated LPAR. - Transmit outputs generated to client server
- Performed validation of converted PDF documents against mainframe outputs for detecting any data inconsistencies through Java code in IntelliJ
Education
Master of Computer Applications - Computer Science
Silicon Institute of Technology
Bhubaneshwar 12-2020
Bachelor of Science - Information Technology And Management
Ravenshaw University
Cuttack06-2017
Skills
- Mainframe development
- Document management
- Data analysis
- JCL optimization
- ServiceNow support
- PDF validation
- SQL
- Production support
Certification
- AWS Certified Cloud Practitioner
- Microsoft Certified: Azure AI Fundamentals
- Infosys Certified Open Chain Practitioner
- Infosys Certified CPQ Developers
Accomplishments
- Infosys Delivery Excellence Award
- Infosys Certification of Appreciation (Insta Awards)
Languages
ODIA
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
Proficient (C2)
C2
Timeline
Senior Systems Engineer
Infosys
01.2024 - Current
Systems Engineer
Infosys
06.2022 - 12.2023
Master of Computer Applications - Computer Science
Silicon Institute of Technology
Bachelor of Science - Information Technology And Management
Ravenshaw University
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