Anirudh Lakshmeesh

Highly accomplished Principal Backend Engineer with extensive experience in incident management, problem-solving, and platform integration. Proven ability to minimise service disruptions, drive efficiency through OOTB solutions, and lead successful integrations of complex technologies. Expertise in DevOps, cloud platforms, and core banking connectors. Demonstrated success in training and mentoring teams, resulting in significant improvements in response times, and operational efficiency.

Incident Management & Problem Solving:

• Led incident management team, achieving a 50%+ reduction in recurring incidents through proactive root cause analysis and effective solution implementation.
• Minimised service disruptions by rapidly triaging and resolving customer-reported outages, consistently adhering to strict SLAs.
• Maintained comprehensive RCA documentation and provided timely updates to stakeholders, including customers, management, leadership at Backbase, and R&D department.

Engagement Banking Platform (EBP) - OOTB Implementation:

• Spearheaded the design & implementation of several Out-of-the-Box functionalities for Retail and Business Banking product lines, significantly improving user journeys and platform performance.
• Reduced Blocker & Critical bugs by implementing optimal OOTB solutions.
• Provided expert technical guidance on EBP products, guiding customers on when to use Adopt, Build & Extend model, infrastructure configuration, and DevOps CI/CD cycles using ArgoCD, GitHub Actions, and supporting key customer implementations from pre to post-go-live.
• Provided sample code snippets for customer integration between EBP and core banking systems.

Backbase as a Service (BaaS) Integration & Support:

• Partnered with the Managed Hosting team to integrate Backbase as a Service (BaaS), deploying scalable infrastructure in Azure for our customers using Terraform for efficient provisioning and management, and establishing a scalable support model.
• Optimised security and performance by providing advisory on connectivity options, including S2S VPN, Azure Private Link Service, and mTLS.
• Reduced response and resolution time for BaaS issues by over 70% through the implementation of a streamlined support model using the Zendesk platform.
• Trained and mentored Product Support engineers on Docker, Kubernetes, and Azure Cloud Platform, ensuring seamless BaaS support.

Grand Central Integration & Support:

• One of the key member in the integration of Grand Central IPaaS orchestration and API connectivity with the EBP platform, facilitating seamless core banking connector integration (Mambu, JSymitar, FISERV DNA). Technologies used - Azure APIM, Kamelets integration pack.
• Developed and implemented a comprehensive Grand Central support model, including a RACI matrix, optimising workflows for pre and post-go-live support.
• Trained Product Support teams on the Grand Central iPaaS platform to enable a highly scalable, self-reliant support model.

British Telecom projects - SRIMS, SNAP, PIMS & rPACS

• REST-based resource adapters for external domains and SD fulfilment with Spring Boot, Git, TOSCA, and DevOps framework.
• REST-based capability to comply with TMF 638 and 639 for MLP and MRS.
• Enabled horizontal scalability of microservices through Docker and Kubernetes containerisation.
• Good knowledge of SDN and SD-WAN.
• Deriving problem definition, performing gap analysis, to uplift digital capabilities.
• BPMN workflow development on the Camunda platform in SNAP.
• CI/CD automation, Linux administration, VMware vROPS, vSphere, Windows Servers, LDAP AD, OpenLDAP, and SiteMinder.
• GIT administration, Swagger, Docker, and Kubernetes.
• Health check monitoring solution using Prometheus, Grafana, Alert Manager, Spring Actuator, and Liveness & Readiness Probe.

• Developing software solutions based on information needs, conferring with users, studying systems flow, data usage, and work processes using IBM WebSphere Application Server Network Deployment, JBoss EAP and Tomcat AS, ANT, Maven, and Jenkins build tools.
• Constructing effective virtualisation strategies through creating clones, templates, task scheduling, prioritising VMs, and creating and managing snapshots.
• Participating in the SDLC right from requirement analysis, documentation, coding, testing, and maintenance of proposed applications.
• Participated in all phases of the SDLC, contributing to defect resolution and application maintenance.
• Configuring and maintaining new VMs, installing Microsoft Windows 2008/2012 R2, RHEL, and CentOS servers, managing VMs and ESX servers, and installing VMware Tools on VMs.
• Supporting and managing VMware 5.0 infrastructure, installation, and configuration of vCenter Server; HP ProLiant Servers, and Dell PowerEdge rack mount servers.
• Installing and configuring Windows Active Directory Services, setting up domains, IIS servers, optimisation, and performance tuning.
• Collaborating with security teams for planning and implementing security and device management policies.
• Implementing VMware servers and designing solutions based on VMware, building VMs, and new templates for various projects.

• Developed and deployed enterprise web applications (the Manager) using Java/J2EE technologies (Core Java, JDBC, JSP, Servlets, JavaBeans, EJB, JNDI).
• Implemented robust application deployments on IBM WebSphere Application Server Network Deployment 8.5, ensuring high availability, failover capabilities, and sticky sessions in a clustered Windows environment.
• Analysed and resolved software bugs and defects, providing detailed reports to development teams.
• Prepared and installed solutions by determining and designing system specifications, standards, and programming.

Technical Support Engineer for Troubleshooting Network Connectivity

Technical Support Engineer for Troubleshooting Network Connectivity