Ms office
Alan Andrews
TEAM LEAD (CILT Certified)
Kozhikode
Summary
Results-driven professional with expertise in developing and managing customer relationships. Skilled in researching market trends, creating effective marketing plans, and monitoring account performance. Proven track record of maximizing customer satisfaction and consistently achieving revenue goals.
Overview
9
9
years of professional experience
2
2
Certifications
4
4
Languages
Work History
ASSISTANT TEAM LEAD
KERALA DELHIVERY LTD
01.2025 - 01.2026
- Manage daily tasks like shipment allocation, route planning, and workforce scheduling.
- Guide delivery staff, ensure timely deliveries, and act as a liaison between team and leads.
- Track delivery TAT (Turnaround Time) and ensure high customer satisfaction.
- Handle on-ground issues and escalations.
- Implemented process improvements to reduce errors and increase overall efficiency.
- Promoted a positive work environment by fostering teamwork and open communication among team members.
- Streamlined team workflow by optimizing task delegation and time management strategies.
- Managed daily operations efficiently by monitoring task completion rates, allocating resources strategically as needed.
SUPERVISOR
Kanary Group
08.2023 - 12.2024
- Hiring, training, and managing staff, including planning schedules, delegating tasks, and conducting performance reviews
- Managing inventory and keeping accurate records of food inventory
- Ensuring all equipment is properly functioning throughout the day
JR. ACCOUNTS MANAGER
Kanary Group
06.2021 - 08.2023
- Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue.
- Monitored and reported on key performance indicators to ensure efficient operations.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
- Budgeting: Manage all phases of Accounts Payable for vendors, Receivable from customers and franchises and department budget for the restaurant Reporting: Prepare regular reports and summaries of accounting activities for the cafe, Verifying recorded transactions and report irregularities to management.
- Branded company at local network marketing events to increase name recognition in the community.
VENDER RELATIONS SPECIALIST
Sunrise Fibre
04.2017 - 03.2018
- Worked on a project which was “Market Research for New Chemical Resistant Blower for Sunrise Fibers”to ascertain the customer's reaction to the product, brands, and price points
- Research on consumer behavior, their approach to products so that we can target the right market with the right product.
- Vendor Relationship Management.: Responsible for developing, managing and maintaining relationships with internal team members as well as vendors across India.
- Vendor Onboarding.: Coordinate vendor contracts and new vendor set-up documentation Also updating and maintaining CRM with vendor information
- Portfolio Management: Was able to onboard 30 % potential new vendors by strong communication and negotiation skills with the vendors this increasing the footprint across the major prime locations Prepare and produce reports tracking vendor spend.
VENDER RELATIONS INTERN
Sunrise Fibre
08.2016 - 03.2017
- Vendor Negotiations.: Was able to reach out to 40% dormant Direct Selling agents by analyzing latest market trends and tracking down competitors to provide them insights of our products so that they convince the clients into opting our products.
- Streamlining process: Streamlined activities pertaining to Salesforce Management , lead creation , Monitoring vendor performance regarding time service, responsiveness, fees and quality. Evaluating vendor performance, and replacing non-performing vendors.
Education
PGDM - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
IMS
ERNAKULAM 11.2024
BACHELORS OF COMMERCE - undefined
Sardar Patel University
Balaghat03.2021
HIGH SCHOOL - SCIENCE
Dawn School of Science and Commerce
Calicut03.2016
SCHOOL - undefined
P.T Chacko Memorial High School
Calicut03.2014
Skills
Business Negotiation
Product and Service Sales
Legal Corporate Governance
Revenue Retention
New Account Creation
Market Positioning
Accounts Payable and Accounts Receivable
Certification
International Business by Coursera
Software
Ms word
Ms excel
Google sheet
Timeline
ASSISTANT TEAM LEAD
KERALA DELHIVERY LTD
01.2025 - 01.2026
SUPERVISOR
Kanary Group
08.2023 - 12.2024
JR. ACCOUNTS MANAGER
Kanary Group
06.2021 - 08.2023
VENDER RELATIONS SPECIALIST
Sunrise Fibre
04.2017 - 03.2018
VENDER RELATIONS INTERN
Sunrise Fibre
08.2016 - 03.2017
BACHELORS OF COMMERCE - undefined
Sardar Patel University
HIGH SCHOOL - SCIENCE
Dawn School of Science and Commerce
SCHOOL - undefined
P.T Chacko Memorial High School
PGDM - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
IMS