Alankrita Sinha
Kolkata
Summary
Dynamic Customer Success Analyst with a proven track record at Tata Consultancy Services, leveraging analytical skills and Salesforce expertise to enhance client onboarding and reduce churn rates. Recognized for implementing targeted training programs and streamlining support processes, ensuring high service quality, and fostering teamwork to drive customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Success Analyst
Tata Consultancy Services
Remote
08.2021 - 07.2025
- Analyzed customer feedback to identify trends and areas for improvement.
- Assisted in onboarding new customers by providing product training and support.
- Collaborated with cross-functional teams to address customer inquiries efficiently.
- Monitored customer satisfaction metrics to ensure service quality standards were met.
- Developed documentation for internal processes to enhance team knowledge sharing.
- Supported implementation of customer success tools to streamline communication efforts.
- Researched best practices in customer success strategies to improve service delivery.
- Participated in regular team meetings to discuss project updates and share insights.
- Reduced churn rates by identifying at-risk customers early on and implementing tailored strategies aimed at retaining their business.
- Implemented targeted training programs to enhance team performance and ensure consistent service quality levels.
- Streamlined support processes for increased efficiency and faster resolution times.
Education
Master of Arts - ENGLISH
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
12-2021
Bachelor of Arts - English Literature
UNIVERSITY OF CALCUTTA
Kolkata, India08-2012
Skills
- Goal oriented
- Analytical mindset
- Salesforce expertise
- CRM software
- Client onboarding
- Software troubleshooting
- Complaint handling
- Complaint resolution
- Order fulfillment
- Stock management
- Account management
- Order management
- Sales promotion
- Staff education and training
- Report preparation
- Retail store support
- Service standard compliance
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Customer Success Analyst
Tata Consultancy Services
08.2021 - 07.2025
Master of Arts - ENGLISH
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Bachelor of Arts - English Literature
UNIVERSITY OF CALCUTTA